Support Board
Date/Time: Mon, 20 Jan 2025 08:34:21 +0000
XBTUSD Intraday won't load anything historically but .XBT will
View Count: 971
| [2018-05-25 16:48:55] |
| User961343 - Posts: 2 |
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Hey, I am new to Sierra so maybe this is operator error. But when I go to load 0-240-0 for XBTUSD- I can't get any data to load past 5-24. However .XBT I can get the 30 days or however many I select. Just trying to figure this out since the trades go through XBTUSD not .XBT Thanks |
| [2018-05-25 18:42:39] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-25 21:05:53] |
| User961343 - Posts: 2 |
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Software version: 1750 64-bit | 2018-05-25 21:01:15 Usage end date: 2018-08-02 | 2018-05-25 21:01:15 Enabled for: Advanced Features. | 2018-05-25 21:01:15 Enabled for: Sierra Chart Historical Data Service. | 2018-05-25 21:01:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-25 21:01:15 Current selected Data/Trading service: BitMEX Trading Direct | 2018-05-25 21:01:15 Chart Update Interval: 500 | 2018-05-25 21:01:15 Time Zone: +00:00:00 (UTC+00) | 2018-05-25 21:01:15 2018-05-25 22:01:15 Local computer time | 2018-05-25 21:01:15 2018-05-25 21:01:15 Local computer time in UTC | 2018-05-25 21:01:15 2018-05-25 21:01:15 Local computer time in SC Time Zone | 2018-05-25 21:01:15 2018-05-25 20:56:04 Server time in UTC | 2018-05-25 21:01:15 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-05-25 21:01:15 Program path: C:\SierraChart\ | 2018-05-25 21:01:15 Data Files path: C:\SierraChart\Data\ | 2018-05-25 21:01:15 OS Version Number: 10.0 | 2018-05-25 21:01:15 Locale Setting: C | 2018-05-25 21:01:15 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2018-05-25 21:01:28 Reloading all charts with filename: XBTUSD-BMEX.scid | 2018-05-25 21:01:28 HD Request # 5 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-05-25 21:01:28 HD Request # 5 | Download start date-time: 2018-05-25 17:33:36.000 | 2018-05-25 21:01:28 HD Request # 5 | Using server: ds3.sierracharts.com port 10150 | 2018-05-25 21:01:28 Socket (17) | Creating socket. | 2018-05-25 21:01:28 Socket (17) | Connecting to IP: 65.182.172.42. | 2018-05-25 21:01:28 XBTUSD-BMEX [M] 240 Min #1 | Reloading chart. | 2018-05-25 21:01:28 Socket (17) | Initiating close of socket by core. | 2018-05-25 21:01:48 Socket (17) | Closed. | 2018-05-25 21:01:48 HD Request # 5 | Error downloading historical Intraday data for XBTUSD-BMEX. Timeout error connecting to server. | 2018-05-25 21:01:48 Historical data download thread signaled to stop. | 2018-05-25 21:01:48 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2018-05-25 21:01:48 HD Request # 5 | Completion time: 20s | 2018-05-25 21:01:48 HD Request # 6 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-05-25 21:01:48 HD Request # 6 | Download start date-time: 2018-05-25 17:33:36.000 | 2018-05-25 21:01:48 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2018-05-25 21:01:48 Socket (18) | Creating socket. | 2018-05-25 21:01:48 Socket (18) | Connecting to IP: 192.81.56.146. | 2018-05-25 21:01:48 Socket (18) | Initiating close of socket by core. | 2018-05-25 21:02:08 HD Request # 6 | Error downloading historical Intraday data for XBTUSD-BMEX. Timeout error connecting to server. | 2018-05-25 21:02:08 Socket (18) | Closed. | 2018-05-25 21:02:08 Historical data download thread signaled to stop. | 2018-05-25 21:02:08 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2018-05-25 21:02:08 HD Request # 6 | Completion time: 20s | 2018-05-25 21:02:08 HD Request # 7 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-05-25 21:02:08 HD Request # 7 | Download start date-time: 2018-05-25 17:33:36.000 | 2018-05-25 21:02:08 HD Request # 7 | Using server: ds3.sierracharts.com port 10150 | 2018-05-25 21:02:08 Socket (20) | Creating socket. | 2018-05-25 21:02:08 Socket (20) | Connecting to IP: 65.182.172.42. | 2018-05-25 21:02:08 Socket (20) | Initiating close of socket by core. | 2018-05-25 21:02:28 Socket (20) | Closed. | 2018-05-25 21:02:28 HD Request # 7 | Error downloading historical Intraday data for XBTUSD-BMEX. Timeout error connecting to server. | 2018-05-25 21:02:28 Historical data download thread signaled to stop. | 2018-05-25 21:02:28 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2018-05-25 21:02:28 HD Request # 7 | Receiving Intraday data for XBTUSD-BMEX starting at 2018-05-25 20:59:39 | 2018-05-25 21:02:28 HD Request # 7 | Timestamp of first Intraday data file record written: 2018-05-25 20:59:39 | 2018-05-25 21:02:28 Added 383 Time and Sales records to Intraday data file for XBTUSD-BMEX after download. | 2018-05-25 21:02:28 HD Request # 7 | Completion time: 20s | 2018-05-25 21:02:28 HD Request # 7 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 2 | 2018-05-25 21:02:28 Removed historical data download ID 2 | 2018-05-25 21:02:28 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2018-05-25 21:02:28 Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2018-05-25 21:02:28 Intraday chart data file opened for XBTUSD-BMEX | 2018-05-25 21:02:28 |
| [2018-05-26 00:15:02] |
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This is the relevant message: HD Request # 7 | Error downloading historical Intraday data for XBTUSD-BMEX. Timeout error connecting to server. | 2018-05-25 21:02:28
Refer to this section here for help with this:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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