Support Board
Date/Time: Mon, 20 Jan 2025 08:22:38 +0000
Cannot connect to rithmic
View Count: 1972
| [2018-05-24 16:03:45] |
| User75949 - Posts: 123 |
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Cannot Login into Rithmic, AMP broker says everything is ok. This is the log: Rithmic Trading | Port for executable: 49637 | 2018-05-24 10:57:29 Listening socket (880). Port 49637 | Closed. | 2018-05-24 10:57:29 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-05-24 10:57:29 Rithmic Trading | Bridge process is not running! | 2018-05-24 10:57:31 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49637 | 2018-05-24 10:57:31 DTC Client socket (15) | Creating socket. | 2018-05-24 10:57:31 DTC Client socket (15) | Connecting to IP: 127.0.0.1. | 2018-05-24 10:57:31 DTC Client socket (15) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-05-24 10:57:32 * DTC Client socket (15) | Initiating close of socket by core. | 2018-05-24 10:57:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-24 10:57:32 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-24 10:57:32 DTC Client socket (15) | Closed. | 2018-05-24 10:57:32 Rithmic Trading | Disconnected. | 2018-05-24 10:57:32 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-24 10:57:32 File >> Disconnect selected. | 2018-05-24 10:57:34 Rithmic Trading | Disconnected. | 2018-05-24 10:57:34 DTC Client socket (11) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-05-24 10:57:39 * DTC Client socket (11) | Socket gracefully closed by remote side. | 2018-05-24 10:57:39 DTC Client socket (11) | Closed. | 2018-05-24 10:57:39 please let me know R. |
| [2018-05-24 17:48:09] |
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We need to see the entire Message Log. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-25 13:53:54] |
| User75949 - Posts: 123 |
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This is the entire message log. Same thing on the other PC.... Please let me know asap tks regards R. Reading Internal Order ID file. | 2018-05-25 08:42:45 Reading Trade Orders file. | 2018-05-25 08:42:46 Reading Trade Positions file. | 2018-05-25 08:42:46 Listening on UDP port 22903. | 2018-05-25 08:42:46 Software version: 1750 32-bit | 2018-05-25 08:42:46 Usage end date: 2018-06-25 | 2018-05-25 08:42:46 Enabled for: Advanced Features. | 2018-05-25 08:42:46 Enabled for: Advanced Features 2. | 2018-05-25 08:42:46 Enabled for: Sierra Chart Historical Data Service. | 2018-05-25 08:42:46 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-25 08:42:46 Current selected Data/Trading service: Rithmic Trading | 2018-05-25 08:42:46 Chart Update Interval: 10 | 2018-05-25 08:42:46 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-05-25 08:42:46 2018-05-25 15:42:45 Local computer time | 2018-05-25 08:42:46 2018-05-25 13:42:45 Local computer time in UTC | 2018-05-25 08:42:46 2018-05-25 08:42:45 Local computer time in SC Time Zone | 2018-05-25 08:42:46 2018-05-25 13:42:44 Server time in UTC | 2018-05-25 08:42:46 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-05-25 08:42:46 Program path: C:\SierraChart\ | 2018-05-25 08:42:46 Data Files path: C:\SierraChart\Data\ | 2018-05-25 08:42:46 OS Version Number: 6.1 | 2018-05-25 08:42:46 Locale Setting: C | 2018-05-25 08:42:46 Checking for new symbol settings for service code rithmic.trading | 2018-05-25 08:42:46 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-05-25 08:42:46 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-05-25 08:42:46 Received 5 login tokens. | 2018-05-25 08:42:46 Requesting symbol settings for service code rithmic.trading. Overwrite = on. | 2018-05-25 08:42:47 Symbol settings received. | 2018-05-25 08:42:47 Processed 1053 symbol settings. | 2018-05-25 08:42:48 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-05-25 08:42:48 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-05-25 08:42:48 HTTPS connection to www.sierrachart.com:443 (6) | Creating socket. Using TLS 1.2. | 2018-05-25 08:42:50 HTTPS connection to www.sierrachart.com:443 (6) | Connecting to IP: 204.15.192.108. | 2018-05-25 08:42:50 Received Date-time from server. Delay adjusted UTC Date-time: 2018-05-25 13:42:50.922. Round-trip delay: 00:00:00.329 | 2018-05-25 08:42:51 Computer time to server time difference: 00:00:00.281 | 2018-05-25 08:42:51 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2018-05-25 08:42:51 * HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-05-25 08:42:51 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-05-25 08:42:51 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-05-25 08:42:51 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-25 08:42:51 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-05-25 08:42:51 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-05-25 08:42:52 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-05-25 08:42:52 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-05-25 08:42:52 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-25 08:42:52 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-05-25 08:42:52 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-05-25 08:42:53 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-05-25 08:42:53 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-05-25 08:42:53 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-25 08:42:53 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-05-25 08:42:53 HTTPS connection to www.sierrachart.com:443 (6) | Socket gracefully closed by remote side. | 2018-05-25 08:42:56 HTTPS connection to www.sierrachart.com:443 (6) | Received socket Close event. | 2018-05-25 08:42:56 HTTPS connection to www.sierrachart.com:443 (6) | Initiating close of socket by core. | 2018-05-25 08:42:56 HTTPS connection to www.sierrachart.com:443 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-25 08:42:56 HTTPS connection to www.sierrachart.com:443 (6) | Closed. | 2018-05-25 08:42:56 Rithmic Trading | Port for executable: 49316 | 2018-05-25 08:43:12 Listening socket (872). Port 49316 | Closed. | 2018-05-25 08:43:12 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-05-25 08:43:12 Rithmic Trading | Bridge process is running. | 2018-05-25 08:43:14 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49316 | 2018-05-25 08:43:14 DTC Client socket (7) | Creating socket. | 2018-05-25 08:43:14 DTC Client socket (7) | Connecting to IP: 127.0.0.1. | 2018-05-25 08:43:14 Rithmic Trading | Connected to server. | 2018-05-25 08:43:14 Rithmic Trading | Starting socket receive thread. | 2018-05-25 08:43:14 Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-05-25 08:43:14 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-05-25 08:43:14 Rithmic Trading | Sending logon request message. | 2018-05-25 08:43:14 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-05-25 08:43:14 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-05-25 08:43:14 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-05-25 08:43:14 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-05-25 08:43:44 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-05-25 08:44:05 Rithmic Trading | Received logon response. | 2018-05-25 08:44:05 Rithmic Trading | Server Name: DTC Bridge. | 2018-05-25 08:44:05 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-05-25 08:44:05 Rithmic Trading | Logon error received from server | 2018-05-25 08:44:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-25 08:44:05 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:44:05 DTC Client socket (7) | Initiating close of socket by core. | 2018-05-25 08:44:05 Rithmic Trading | Disconnected. | 2018-05-25 08:44:05 DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2018-05-25 08:44:05 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:44:05 File >> Disconnect selected. | 2018-05-25 08:44:06 Rithmic Trading | Disconnected. | 2018-05-25 08:44:06 DTC Client socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-05-25 08:44:27 * DTC Client socket (7) | Socket gracefully closed by remote side. | 2018-05-25 08:44:27 DTC Client socket (7) | Closed. | 2018-05-25 08:44:27 Rithmic Trading | Port for executable: 49333 | 2018-05-25 08:44:39 Listening socket (840). Port 49333 | Closed. | 2018-05-25 08:44:39 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-05-25 08:44:39 Rithmic Trading | Bridge process is running. | 2018-05-25 08:44:41 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49333 | 2018-05-25 08:44:41 DTC Client socket (9) | Creating socket. | 2018-05-25 08:44:41 DTC Client socket (9) | Connecting to IP: 127.0.0.1. | 2018-05-25 08:44:41 Rithmic Trading | Connected to server. | 2018-05-25 08:44:41 Rithmic Trading | Starting socket receive thread. | 2018-05-25 08:44:41 Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-05-25 08:44:41 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-05-25 08:44:41 Rithmic Trading | Sending logon request message. | 2018-05-25 08:44:41 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-05-25 08:44:41 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-05-25 08:44:41 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-05-25 08:44:41 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-05-25 08:45:11 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-05-25 08:45:32 Rithmic Trading | Received logon response. | 2018-05-25 08:45:32 Rithmic Trading | Server Name: DTC Bridge. | 2018-05-25 08:45:32 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-05-25 08:45:32 Rithmic Trading | Logon error received from server | 2018-05-25 08:45:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-25 08:45:32 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:45:32 DTC Client socket (9) | Initiating close of socket by core. | 2018-05-25 08:45:32 Rithmic Trading | Disconnected. | 2018-05-25 08:45:32 DTC Client socket (9) | Shutdown started. Waiting for graceful close. | 2018-05-25 08:45:32 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:45:32 Rithmic Trading | Port for executable: 49345 | 2018-05-25 08:45:34 Listening socket (884). Port 49345 | Closed. | 2018-05-25 08:45:34 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-05-25 08:45:34 Rithmic Trading | Bridge process is not running! | 2018-05-25 08:45:36 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49345 | 2018-05-25 08:45:36 DTC Client socket (11) | Creating socket. | 2018-05-25 08:45:36 DTC Client socket (11) | Connecting to IP: 127.0.0.1. | 2018-05-25 08:45:36 DTC Client socket (11) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-05-25 08:45:37 * DTC Client socket (11) | Initiating close of socket by core. | 2018-05-25 08:45:37 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-25 08:45:37 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:45:37 DTC Client socket (11) | Closed. | 2018-05-25 08:45:37 Rithmic Trading | Disconnected. | 2018-05-25 08:45:37 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:45:37 Rithmic Trading | Port for executable: 49347 | 2018-05-25 08:45:39 Listening socket (900). Port 49347 | Closed. | 2018-05-25 08:45:39 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-05-25 08:45:39 File >> Disconnect selected. | 2018-05-25 08:45:39 Rithmic Trading | Disconnected. | 2018-05-25 08:45:39 DTC Client socket (9) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-05-25 08:45:54 * DTC Client socket (9) | Socket gracefully closed by remote side. | 2018-05-25 08:45:54 DTC Client socket (9) | Closed. | 2018-05-25 08:45:54 |
| [2018-05-25 15:38:53] |
| User75949 - Posts: 123 |
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ok now solved with the latest today update version, now it's working regards R |
| [2018-05-25 17:41:46] |
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This issue is not related to a particular Sierra Chart version, it is clearly a connectivity issue: Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-05-25 08:43:44 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-05-25 08:44:05 Updating was only coincidental as having apparently solved it. That was not the solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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