Support Board
Date/Time: Mon, 20 Jan 2025 08:33:29 +0000
new account, orders rejected
View Count: 928
| [2018-05-23 18:36:17] |
| User321279 - Posts: 3 |
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I have been using your charts and things have been going well. Today though I was given a new 4 week trial package by a broker. They told me I could use the current paid Sierra package I have with this new trial they gave me. On your Data/Trade Service Settings page I typed in the new information they gave me: username: TDuffy1878 The charts are working well. The problem I have is when I try to place an order it gets rejected. Here is the service log: Trade Activity Log: File read result: 6471 records inserted. 230 fill records inserted. 0 records filtered. | 2018-05-23 10:36:37 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-05-08 00:00:00. Non-sim records date-time limit is 2018-02-19 00:00:00. Non-sim fill record date-time limit is 2017-05-23 00:00:00. | 2018-05-23 10:36:37 Order Error - OEC order update (Rejected). Text: Invalid account Unknown account(s). Internal Order ID: 1650. Service Order ID: (none). Symbol: NQM8 | 2018-05-23 10:37:39 * Date Time Of Last Edit: 2018-05-23 18:46:24
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| [2018-05-23 18:48:45] |
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Can you check with your broker and find out what is the correct Trade Account identifier you should be using. This is what you need to enter in Global Settings >>Data/Trade Service Settings for the Service Setting >>Trade Account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-23 18:49:02
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| [2018-05-23 20:33:23] |
| User321279 - Posts: 3 |
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The problem appears to be fixed. I contacted the broker and there was a missing number in the Trade Account identifier. Thank you! |
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