Support Board
Date/Time: Sun, 19 Jan 2025 23:17:46 +0000
Sierra doesn't connect t my LMAX account
View Count: 1212
| [2018-05-10 16:26:29] |
| KAYZER - Posts: 6 |
|
Hello I'm writing because the software doesn't connect to mty LMAX account. (LMAX is running and the LMAX software is ok.) this morning it was ok but now I have a problem. please find below my log Reading Internal Order ID file. | 2018-05-10 08:53:41 Reading Trade Orders file. | 2018-05-10 08:53:41 Reading Trade Positions file. | 2018-05-10 08:53:41 Listening on UDP port 22903. | 2018-05-10 08:53:41 Software version: 1540 | 2018-05-10 08:53:41 Uses New Spreadsheets | 2018-05-10 08:53:41 Usage end date: 2019-02-12 | 2018-05-10 08:53:41 Enabled for: Advanced Features. | 2018-05-10 08:53:41 Enabled for: Sierra Chart Historical Data Service. | 2018-05-10 08:53:41 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-10 08:53:41 Current selected Data/Trading service: LMAX Demo Trading - DTC | 2018-05-10 08:53:41 Chart Update Interval: 500 | 2018-05-10 08:53:41 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2018-05-10 08:53:41 2018-05-10 15:54:08 Local computer time | 2018-05-10 08:53:41 2018-05-10 07:54:08 Local computer time in UTC | 2018-05-10 08:53:41 2018-05-10 08:54:08 Local computer time in SC Time Zone | 2018-05-10 08:53:41 2018-05-10 07:54:02 Server time in UTC | 2018-05-10 08:53:41 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-05-10 08:53:41 Program path: C:\SierraChart\ | 2018-05-10 08:53:41 Data Files path: C:\SierraChart\Data\ | 2018-05-10 08:53:41 OS Version Number: 6.2 | 2018-05-10 08:53:41 Locale Setting: C | 2018-05-10 08:53:41 Checking for new symbol settings for service code lmax | 2018-05-10 08:53:41 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2018-05-10 08:53:41 Symbol settings are up-to-date for lmax | 2018-05-10 08:54:10 LMAX Demo Trading - DTC | Connecting to the server lmaxtrade1.sierracharts.com. Port 11097 | 2018-05-10 08:54:13 DTC Client (4) | Creating socket. Using TLS 1.2. | 2018-05-10 08:54:13 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2018-05-10 08:54:15 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2018-05-10 08:54:15 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2018-05-10 08:54:15 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-10 08:54:15 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2018-05-10 08:54:15 DTC Client (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:54:35 * DTC Client (4) | Initiating close of socket by core. | 2018-05-10 08:54:35 DTC Client (4) | Closed. | 2018-05-10 08:54:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:54:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:54:35 LMAX Demo Trading - DTC | Disconnected. | 2018-05-10 08:54:35 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:54:35 LMAX Demo Trading - DTC | Connecting to the server lmaxtrade1.sierracharts.com. Port 11097 | 2018-05-10 08:54:38 DTC Client (5) | Creating socket. Using TLS 1.2. | 2018-05-10 08:54:38 DTC Client (5) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:54:59 * DTC Client (5) | Initiating close of socket by core. | 2018-05-10 08:54:59 DTC Client (5) | Closed. | 2018-05-10 08:54:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:54:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:54:59 LMAX Demo Trading - DTC | Disconnected. | 2018-05-10 08:54:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:54:59 LMAX Demo Trading - DTC | Disconnected. | 2018-05-10 08:54:59 Checking for new symbol settings for service code lmax | 2018-05-10 08:54:59 Current selected Data/Trading service: LMAX Live Trading - DTC | 2018-05-10 08:54:59 HTTPS connection to www.sierrachart.com:443 (6) | Creating socket. Using TLS 1.2. | 2018-05-10 08:54:59 Requesting symbol settings for service code lmax. Overwrite = on. | 2018-05-10 08:55:00 Symbol settings received. | 2018-05-10 08:55:00 Processed 672 symbol settings. | 2018-05-10 08:55:00 HTTPS connection to www.sierrachart.com:443 (6) | Socket gracefully closed by remote side. | 2018-05-10 08:55:05 HTTPS connection to www.sierrachart.com:443 (6) | Received socket Close event | 2018-05-10 08:55:05 HTTPS connection to www.sierrachart.com:443 (6) | Initiating close of socket by core. | 2018-05-10 08:55:05 HTTPS connection to www.sierrachart.com:443 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-10 08:55:05 HTTPS connection to www.sierrachart.com:443 (6) | Closed. | 2018-05-10 08:55:05 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:55:12 DTC Client (8) | Creating socket. Using TLS 1.2. | 2018-05-10 08:55:12 DTC Client (8) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:55:33 * DTC Client (8) | Initiating close of socket by core. | 2018-05-10 08:55:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:55:33 DTC Client (8) | Closed. | 2018-05-10 08:55:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:55:33 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:55:33 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:55:33 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:55:36 DTC Client (9) | Creating socket. Using TLS 1.2. | 2018-05-10 08:55:36 DTC Client (9) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:55:57 * DTC Client (9) | Initiating close of socket by core. | 2018-05-10 08:55:57 DTC Client (9) | Closed. | 2018-05-10 08:55:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:55:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:55:57 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:55:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:55:57 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:56:00 DTC Client (10) | Creating socket. Using TLS 1.2. | 2018-05-10 08:56:00 DTC Client (10) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:56:21 * DTC Client (10) | Initiating close of socket by core. | 2018-05-10 08:56:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:56:21 DTC Client (10) | Closed. | 2018-05-10 08:56:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:56:21 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:56:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:56:21 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:56:24 DTC Client (12) | Creating socket. Using TLS 1.2. | 2018-05-10 08:56:24 DTC Client (12) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:56:45 * DTC Client (12) | Initiating close of socket by core. | 2018-05-10 08:56:45 DTC Client (12) | Closed. | 2018-05-10 08:56:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:56:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:56:45 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:56:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:56:45 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:56:48 DTC Client (13) | Creating socket. Using TLS 1.2. | 2018-05-10 08:56:48 DTC Client (13) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:57:09 * DTC Client (13) | Initiating close of socket by core. | 2018-05-10 08:57:09 DTC Client (13) | Closed. | 2018-05-10 08:57:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:57:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:57:09 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:57:09 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:57:09 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:57:12 DTC Client (15) | Creating socket. Using TLS 1.2. | 2018-05-10 08:57:12 DTC Client (15) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:57:33 * DTC Client (15) | Initiating close of socket by core. | 2018-05-10 08:57:33 DTC Client (15) | Closed. | 2018-05-10 08:57:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:57:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:57:33 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:57:33 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:57:33 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:57:36 DTC Client (16) | Creating socket. Using TLS 1.2. | 2018-05-10 08:57:36 DTC Client (16) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:57:57 * DTC Client (16) | Initiating close of socket by core. | 2018-05-10 08:57:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:57:57 DTC Client (16) | Closed. | 2018-05-10 08:57:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:57:57 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:57:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:57:57 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:58:00 DTC Client (17) | Creating socket. Using TLS 1.2. | 2018-05-10 08:58:00 DTC Client (17) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:58:21 * DTC Client (17) | Initiating close of socket by core. | 2018-05-10 08:58:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:58:21 DTC Client (17) | Closed. | 2018-05-10 08:58:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:58:21 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:58:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:58:21 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:58:24 DTC Client (19) | Creating socket. Using TLS 1.2. | 2018-05-10 08:58:24 DTC Client (19) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:58:45 * DTC Client (19) | Initiating close of socket by core. | 2018-05-10 08:58:45 DTC Client (19) | Closed. | 2018-05-10 08:58:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:58:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:58:45 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:58:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:58:45 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:58:48 DTC Client (20) | Creating socket. Using TLS 1.2. | 2018-05-10 08:58:48 DTC Client (20) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:59:09 * DTC Client (20) | Initiating close of socket by core. | 2018-05-10 08:59:09 DTC Client (20) | Closed. | 2018-05-10 08:59:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:59:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:59:09 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:59:09 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:59:09 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:59:12 DTC Client (22) | Creating socket. Using TLS 1.2. | 2018-05-10 08:59:12 DTC Client (22) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:59:33 * DTC Client (22) | Initiating close of socket by core. | 2018-05-10 08:59:33 DTC Client (22) | Closed. | 2018-05-10 08:59:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:59:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:59:33 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:59:33 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:59:33 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 08:59:36 DTC Client (23) | Creating socket. Using TLS 1.2. | 2018-05-10 08:59:36 DTC Client (23) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 08:59:58 * DTC Client (23) | Initiating close of socket by core. | 2018-05-10 08:59:58 DTC Client (23) | Closed. | 2018-05-10 08:59:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 08:59:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 08:59:58 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 08:59:58 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 08:59:58 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 09:00:01 DTC Client (24) | Creating socket. Using TLS 1.2. | 2018-05-10 09:00:01 DTC Client (24) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 09:00:22 * DTC Client (24) | Initiating close of socket by core. | 2018-05-10 09:00:22 DTC Client (24) | Closed. | 2018-05-10 09:00:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 09:00:22 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 09:00:22 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 09:00:22 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 09:00:22 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 09:00:25 DTC Client (26) | Creating socket. Using TLS 1.2. | 2018-05-10 09:00:25 DTC Client (26) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 09:00:46 * DTC Client (26) | Initiating close of socket by core. | 2018-05-10 09:00:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 09:00:46 DTC Client (26) | Closed. | 2018-05-10 09:00:46 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 09:00:46 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 09:00:46 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 09:00:46 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 09:00:49 DTC Client (27) | Creating socket. Using TLS 1.2. | 2018-05-10 09:00:49 DTC Client (27) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 09:01:10 * DTC Client (27) | Initiating close of socket by core. | 2018-05-10 09:01:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 09:01:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 09:01:10 DTC Client (27) | Closed. | 2018-05-10 09:01:10 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 09:01:10 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 09:01:10 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 09:01:13 DTC Client (29) | Creating socket. Using TLS 1.2. | 2018-05-10 09:01:13 DTC Client (29) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 09:01:34 * DTC Client (29) | Initiating close of socket by core. | 2018-05-10 09:01:34 DTC Client (29) | Closed. | 2018-05-10 09:01:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 09:01:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 09:01:34 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 09:01:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 09:01:34 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 09:01:37 DTC Client (30) | Creating socket. Using TLS 1.2. | 2018-05-10 09:01:37 DTC Client (30) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 09:01:58 * DTC Client (30) | Initiating close of socket by core. | 2018-05-10 09:01:58 DTC Client (30) | Closed. | 2018-05-10 09:01:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 09:01:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 09:01:58 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 09:01:58 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 09:01:58 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 09:02:01 DTC Client (31) | Creating socket. Using TLS 1.2. | 2018-05-10 09:02:01 DTC Client (31) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 09:02:22 * DTC Client (31) | Initiating close of socket by core. | 2018-05-10 09:02:22 DTC Client (31) | Closed. | 2018-05-10 09:02:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 09:02:22 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 09:02:22 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 09:02:22 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 09:02:22 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 09:02:25 DTC Client (33) | Creating socket. Using TLS 1.2. | 2018-05-10 09:02:25 DTC Client (33) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 09:02:46 * DTC Client (33) | Initiating close of socket by core. | 2018-05-10 09:02:46 DTC Client (33) | Closed. | 2018-05-10 09:02:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 09:02:46 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 09:02:46 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 09:02:46 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 09:02:46 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 09:02:49 DTC Client (34) | Creating socket. Using TLS 1.2. | 2018-05-10 09:02:49 DTC Client (34) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 09:03:10 * DTC Client (34) | Initiating close of socket by core. | 2018-05-10 09:03:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-10 09:03:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2018-05-10 09:03:10 DTC Client (34) | Closed. | 2018-05-10 09:03:10 LMAX Live Trading - DTC | Disconnected. | 2018-05-10 09:03:10 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-10 09:03:10 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2018-05-10 09:03:13 DTC Client (36) | Creating socket. Using TLS 1.2. | 2018-05-10 09:03:13 |
| [2018-05-10 18:32:05] |
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While this is not relevant to the issue, you are running an older version. First thing we want you to do is to update Sierra Chart following these instructions here: Software Download: Fast Update This is the relevant error message: DTC Client (34) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-05-10 09:03:10 * Either there is a connectivity problem somewhere outside of your computer or a firewall on your computer is blocking the connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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