Support Board
Date/Time: Sun, 19 Jan 2025 21:54:11 +0000
Help with Service Connection to CQG WebAPI
View Count: 1373
| [2018-05-10 15:22:22] |
| rahul - Posts: 167 |
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Hello, I have a live connection setup via CQG WebAPI. When I am at home, I can download historical intraday data and also live data. However, when I am at work, I cannot seem to get any historical intraday data... I only get live data. What can be the issue? Is there some resolution? Here is part of the connection log: CQG WebAPI | Starting real-time market data updates for: F.US.ENQM18. ID: 1 | 2018-05-10 09:51:08 CQG WebAPI | Sending symbol resolution request for F.US.ENQM18. ID: 573061 | 2018-05-10 09:51:08 CQG WebAPI | Requesting security definition data for: F.US.ENQM18. ID: 1 | 2018-05-10 09:51:08 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQM8. Search Symbol: F.US.ENQM18. Request ID: 573061. Contract ID: 1. | 2018-05-10 09:51:08 CQG WebAPI | Requesting market data for F.US.ENQM18 | 2018-05-10 09:51:08 CQG WebAPI | Starting real-time market data updates for: F.US.EPM18. ID: 2 | 2018-05-10 09:51:09 CQG WebAPI | Sending symbol resolution request for F.US.EPM18. ID: 573062 | 2018-05-10 09:51:09 CQG WebAPI | Requesting security definition data for: F.US.EPM18. ID: 2 | 2018-05-10 09:51:09 CQG WebAPI | Starting real-time market data updates for: F.US.RTYM18. ID: 3 | 2018-05-10 09:51:09 HD Request # 3 | Downloading Intraday chart data for F.US.ENQM18 to the file F.US.ENQM18.scid. Service: cqg | 2018-05-10 09:51:26 HD Request # 3 | Download start date-time: 2018-05-10 07:29:33.000 | 2018-05-10 09:51:26 HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-05-10 09:51:26 Socket (8) | Creating socket. | 2018-05-10 09:51:26 Socket (8) | Connecting to IP: 65.182.172.42. | 2018-05-10 09:51:26 Socket (8) | Initiating close of socket by core. | 2018-05-10 09:51:46 HD Request # 3 | Error downloading historical Intraday data for F.US.ENQM18. Timeout error connecting to server. | 2018-05-10 09:51:46 Socket (8) | Closed. | 2018-05-10 09:51:46 Historical data download thread signaled to stop. | 2018-05-10 09:51:46 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ENQM18 | 2018-05-10 09:51:46 HD Request # 3 | Completion time: 20s | 2018-05-10 09:51:46 |
| [2018-05-10 19:22:16] |
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This is the relevant message: HD Request # 3 | Error downloading historical Intraday data for F.US.ENQM18. Timeout error connecting to server. | 2018-05-10 09:51:46 Refer to: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#ErrorDownloadingDataSCHistoricalDataServer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-11 11:19:21] |
| rahul - Posts: 167 |
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Thank you. Changing to Port 80 Worked.
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