Support Board
Date/Time: Sun, 19 Jan 2025 21:47:17 +0000
NO ACTIVITY IN THE ACTIVITY LOG & AND SHOWING AN OPEN POSITION
View Count: 1440
| [2018-05-03 16:09:47] |
| User240019 - Posts: 112 |
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I've been having some serious problems with SC lately. I took one trade with GC today, I went to export my activity log and it showed no activity - and yet showed me as having an open position. Multiple attempts to flatten wouldn't change the activity log to close the position....WHAT IS GOING ON? |
 2018-05-03_1107.png / V - Attached On 2018-05-03 16:09:31 UTC - Size: 36.35 KB - 351 views |
| [2018-05-03 16:11:53] |
| User240019 - Posts: 112 |
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One additional note - on this trade, my entry order position line disappeared on the chart. So, all I saw was a stop and and targets....that's never happened before.
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| 2018-05-03_0834_GC_ENTRY_EXPANSION.png / V - Attached On 2018-05-03 16:11:41 UTC - Size: 90.84 KB - 294 views |
| [2018-05-03 16:14:16] |
| User240019 - Posts: 112 |
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OK, I figured out why the activity was missing - fixed that - but - the open position is a problem. Why is that there?
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| [2018-05-03 18:27:21] |
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OK, I figured out why the activity was missing - fixed that - but - the open position is a problem. Why is that there? This is not unusual and can be disregarded. Refer to the information here about the Trade Stats for Charts tab:https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#TradeStatisticsForChartsTab_ResettingData_InaccurateValues One additional note - on this trade, my entry order position line disappeared on the chart. So, all I saw was a stop and and targets....that's never happened before.
This is because CQG is not providing a position average price which is apparent from the screenshot. Refer to:Trading Information Windows: How Average Price for Positions Is Calculated and Used Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-03 18:27:53
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| [2018-05-04 02:04:17] |
| User240019 - Posts: 112 |
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This is because CQG is not providing a position average price which is apparent from the screenshot. Refer to: Trading Information Windows: How Average Price for Positions Is Calculated and Used OK - but this is literally the FIRST time that's ever happened. |
| [2018-05-04 03:01:21] |
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We have definitively confirmed that this is a CQG issue. That is with 110% certainty.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-04 03:59:02] |
| User240019 - Posts: 112 |
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OK, I will clear the log tomorrow; would you expect that to end the issue, or will it persist? Is there anything I can do?
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| [2018-05-04 04:32:34] |
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We do not think this is a common problem. So no we do not expect it would persist especially if you clear the historical trade activity for the Symbol and Trade Account which will then ensure that always the Sierra Chart calculated Position Average Price will be used.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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