Support Board
Date/Time: Sun, 19 Jan 2025 20:51:51 +0000
Cannot connect to data feed
View Count: 929
| [2018-04-24 22:02:48] |
| User184084 - Posts: 1 |
|
My mail is skblnw1@gmail.com I was able to install, log in, except for the actual connection. This is what I get: Reading Internal Order ID file. | 2018-04-24 16:38:42 Reading Trade Orders file. | 2018-04-24 16:38:42 Reading Trade Positions file. | 2018-04-24 16:38:42 Listening on UDP port 22904. | 2018-04-24 16:38:42 Software version: 1733 32-bit | 2018-04-24 16:38:42 Usage end date: 2018-05-09 | 2018-04-24 16:38:42 Enabled for: Advanced Features. | 2018-04-24 16:38:42 Enabled for: Advanced Features 2. | 2018-04-24 16:38:42 Enabled for: Sierra Chart Historical Data Service. | 2018-04-24 16:38:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-04-24 16:38:42 Current selected Data/Trading service: Rithmic Trading | 2018-04-24 16:38:42 Chart Update Interval: 500 | 2018-04-24 16:38:42 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-04-24 16:38:42 2018-04-24 16:38:42 Local computer time | 2018-04-24 16:38:42 2018-04-24 21:38:42 Local computer time in UTC | 2018-04-24 16:38:42 2018-04-24 16:38:42 Local computer time in SC Time Zone | 2018-04-24 16:38:42 2018-04-24 21:38:37 Server time in UTC | 2018-04-24 16:38:42 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-04-24 16:38:42 Program path: C:\SierraChart\ | 2018-04-24 16:38:42 Data Files path: C:\SierraChart\Data\ | 2018-04-24 16:38:42 OS Version Number: 10.0 | 2018-04-24 16:38:42 Locale Setting: C | 2018-04-24 16:38:42 Checking for new symbol settings for service code rithmic.trading | 2018-04-24 16:38:42 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-04-24 16:38:42 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-04-24 16:38:42 Symbol settings are up-to-date for rithmic.trading | 2018-04-24 16:38:43 Received 5 login tokens. | 2018-04-24 16:38:43 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-04-24 16:38:44 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-04-24 16:38:44 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-04-24 16:38:48 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-04-24 16:38:48 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-04-24 16:38:48 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-24 16:38:48 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-04-24 16:38:48 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-04-24 16:38:48 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-04-24 16:38:48 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-04-24 16:38:48 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-24 16:38:48 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-04-24 16:38:48 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-04-24 16:38:50 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-04-24 16:38:50 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-04-24 16:38:50 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-24 16:38:50 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-04-24 16:38:50 Rithmic Trading | Port for executable: 50365 | 2018-04-24 16:38:53 Listening socket (1160). Port 50365 | Closed. | 2018-04-24 16:38:53 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-04-24 16:38:53 Rithmic Trading | Bridge process is running. | 2018-04-24 16:38:55 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50365 | 2018-04-24 16:38:55 DTC Client socket (6) | Creating socket. | 2018-04-24 16:38:55 DTC Client socket (6) | Connecting to IP: 127.0.0.1. | 2018-04-24 16:38:55 Rithmic Trading | Connected to server. | 2018-04-24 16:38:55 Rithmic Trading | Starting socket receive thread. | 2018-04-24 16:38:55 Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-04-24 16:38:55 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-04-24 16:38:55 Rithmic Trading | Sending logon request message. | 2018-04-24 16:38:55 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-04-24 16:38:55 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-04-24 16:38:55 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-04-24 16:38:55 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2018-04-24 16:38:56 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-04-24 16:38:56 Rithmic Trading | Received logon response. | 2018-04-24 16:38:56 Rithmic Trading | Server Name: DTC Bridge. | 2018-04-24 16:38:56 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-04-24 16:38:56 Rithmic Trading | Logon error received from server | 2018-04-24 16:38:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-24 16:38:56 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-24 16:38:56 DTC Client socket (6) | Initiating close of socket by core. | 2018-04-24 16:38:57 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2018-04-24 16:38:57 Rithmic Trading | Disconnected. | 2018-04-24 16:38:57 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-24 16:38:57 Rithmic Trading | Port for executable: 50375 | 2018-04-24 16:38:59 Listening socket (1420). Port 50375 | Closed. | 2018-04-24 16:38:59 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-04-24 16:38:59 DTC Client socket (6) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-04-24 16:38:59 * DTC Client socket (6) | Socket gracefully closed by remote side. | 2018-04-24 16:38:59 DTC Client socket (6) | Closed. | 2018-04-24 16:38:59 Rithmic Trading | Bridge process is not running! | 2018-04-24 16:39:01 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50375 | 2018-04-24 16:39:01 DTC Client socket (7) | Creating socket. | 2018-04-24 16:39:01 DTC Client socket (7) | Connecting to IP: 127.0.0.1. | 2018-04-24 16:39:01 DTC Client socket (7) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-04-24 16:39:02 * DTC Client socket (7) | Initiating close of socket by core. | 2018-04-24 16:39:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-24 16:39:02 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-24 16:39:02 DTC Client socket (7) | Closed. | 2018-04-24 16:39:02 Rithmic Trading | Disconnected. | 2018-04-24 16:39:02 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-24 16:39:02 Rithmic Trading | Port for executable: 50377 | 2018-04-24 16:39:04 Listening socket (1432). Port 50377 | Closed. | 2018-04-24 16:39:04 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-04-24 16:39:04 Rithmic Trading | Bridge process is running. | 2018-04-24 16:39:06 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50377 | 2018-04-24 16:39:06 DTC Client socket (8) | Creating socket. | 2018-04-24 16:39:06 DTC Client socket (8) | Connecting to IP: 127.0.0.1. | 2018-04-24 16:39:06 Rithmic Trading | Connected to server. | 2018-04-24 16:39:06 Rithmic Trading | Starting socket receive thread. | 2018-04-24 16:39:06 Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-04-24 16:39:06 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-04-24 16:39:06 Rithmic Trading | Sending logon request message. | 2018-04-24 16:39:06 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-04-24 16:39:06 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-04-24 16:39:06 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-04-24 16:39:06 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2018-04-24 16:39:06 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-04-24 16:39:07 Rithmic Trading | Received logon response. | 2018-04-24 16:39:07 Rithmic Trading | Server Name: DTC Bridge. | 2018-04-24 16:39:07 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-04-24 16:39:07 Rithmic Trading | Logon error received from server | 2018-04-24 16:39:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-24 16:39:07 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-24 16:39:07 DTC Client socket (8) | Initiating close of socket by core. | 2018-04-24 16:39:07 DTC Client socket (8) | Shutdown started. Waiting for graceful close. | 2018-04-24 16:39:07 Rithmic Trading | Disconnected. | 2018-04-24 16:39:07 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-24 16:39:07 Rithmic Trading | Port for executable: 50387 | 2018-04-24 16:39:09 Listening socket (1432). Port 50387 | Closed. | 2018-04-24 16:39:09 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-04-24 16:39:09 DTC Client socket (8) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-04-24 16:39:09 * DTC Client socket (8) | Socket gracefully closed by remote side. | 2018-04-24 16:39:09 DTC Client socket (8) | Closed. | 2018-04-24 16:39:09 Rithmic Trading | Bridge process is not running! | 2018-04-24 16:39:11 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50387 | 2018-04-24 16:39:11 DTC Client socket (9) | Creating socket. | 2018-04-24 16:39:11 DTC Client socket (9) | Connecting to IP: 127.0.0.1. | 2018-04-24 16:39:11 DTC Client socket (9) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-04-24 16:39:12 * DTC Client socket (9) | Initiating close of socket by core. | 2018-04-24 16:39:12 DTC Client socket (9) | Closed. | 2018-04-24 16:39:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-24 16:39:12 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-24 16:39:12 Rithmic Trading | Disconnected. | 2018-04-24 16:39:12 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-24 16:39:12 Rithmic Trading | Port for executable: 50389 | 2018-04-24 16:39:14 Listening socket (1448). Port 50389 | Closed. | 2018-04-24 16:39:14 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-04-24 16:39:14 Rithmic Trading | Bridge process is running. | 2018-04-24 16:39:16 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50389 | 2018-04-24 16:39:16 DTC Client socket (10) | Creating socket. | 2018-04-24 16:39:16 DTC Client socket (10) | Connecting to IP: 127.0.0.1. | 2018-04-24 16:39:16 Rithmic Trading | Connected to server. | 2018-04-24 16:39:16 Rithmic Trading | Starting socket receive thread. | 2018-04-24 16:39:16 Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-04-24 16:39:16 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-04-24 16:39:16 Rithmic Trading | Sending logon request message. | 2018-04-24 16:39:16 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-04-24 16:39:16 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-04-24 16:39:16 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-04-24 16:39:16 File >> Disconnect selected. | 2018-04-24 16:39:16 DTC Client socket (10) | Initiating close of socket by core. | 2018-04-24 16:39:16 DTC Client socket (10) | Shutdown started. Waiting for graceful close. | 2018-04-24 16:39:16 Rithmic Trading | Disconnected. | 2018-04-24 16:39:16 DTC Client socket (10) | Socket gracefully closed by remote side. | 2018-04-24 16:39:19 DTC Client socket (10) | Closed. | 2018-04-24 16:39:19 |
| [2018-04-25 04:51:07] |
| |
|
This is the relevant message: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-04-24 16:39:07 Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-25 04:51:47
|
To post a message in this thread, you need to log in with your Sierra Chart account: