Support Board
Date/Time: Sun, 19 Jan 2025 20:54:09 +0000
Suspending chart when downloading data...
View Count: 650
| [2018-04-24 07:21:18] |
| User953197 - Posts: 2 |
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The program downloads data on different contracts every few / several minutes and during this process hangs for different periods of time, sometimes it is only a few seconds and sometimes a few minutes. I checked the settings on the other account on the same computer as this one and on the same fast internet and only here is the problem ...the problem exists when connecting the internet in different places
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 F.US.CLEM18 [CBV] 60 Min #9 2018-04-19 17_50_46.794.png / V - Attached On 2018-04-19 18:07:37 UTC - Size: 68.22 KB - 216 views F.US.EU6M18 [CBV] 60 Min #3 2018-04-19 17_50_39.784.png / V - Attached On 2018-04-19 18:07:52 UTC - Size: 94.95 KB - 193 views F.US.GCEM18 [CBV] 60 Min #6 2018-04-19 17_50_43.780.png / V - Attached On 2018-04-19 18:09:52 UTC - Size: 80.89 KB - 208 views |
| [2018-04-24 09:29:46] |
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This may be caused by a custom study you are using. Run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Otherwise, refer to help topic 30: Http://www.sierrachart.com/index.php?page=doc/helpdetails30.html Most likely the problem is caused by a study. Remove the studies one by one from the charts to see which one is causing the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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