Support Board
Date/Time: Sun, 19 Jan 2025 17:57:18 +0000
BitFinex & Cryptos Intraday Charts Not Updated Since April 6th
View Count: 631
| [2018-04-19 12:02:05] |
| DaxTrader54 - Posts: 8 |
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Is anyone else having problems viewing charts like BitCoin, LiteCoin and Ethereum? I am trying to get the data from BitFinex I can see EOS and XRP and some others, but these three I can not. |
| [2018-04-19 18:53:03] |
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These data feeds are working properly. The first thing is to follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings If there still is a problem tell us one of the exact symbols and only one of the symbols and then follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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