Support Board
Date/Time: Sun, 19 Jan 2025 12:42:11 +0000
I do not have data connection
View Count: 794
| [2018-04-03 16:22:22] |
| User574854 - Posts: 4 |
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This morning when I opened the platform after the holidays I found that it does not connect. It tries again and again but does not connect. I want to know if there is any promblem with my account or if it is something about software.
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| [2018-04-03 16:22:33] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2018-04-05 22:26:10] |
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From your message log we are seeing the following error from CQG: CQG FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit: 20 logins per 5 minutes. Contact Customer Support for assistance. | 2018-04-04 13:02:04 CQG FIX: Received a Logout message. Text = Your logon is disabled. Contact your FCM. | 2018-04-04 13:04:05 You will need to contact your broker about : Your logon is disabled. Contact your FCM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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