Support Board
Date/Time: Sun, 24 Nov 2024 08:58:04 +0000
Obnoxious POP UP ads
View Count: 2040
| [2013-10-03 22:49:59] |
| User40526 - Posts: 166 |
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when I access the support pages I get obnoxious, dangerous looking pop up ads. sometimes my anti virus blocks the pops ups. why am I getting these. it only happens when I access your support software. thanks
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| [2013-10-03 23:17:48] |
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You either have malware on your system, or you are misinterpreting some support page as being from Sierra Chart when it is not. What is the website address you are referring to? There are no pop-up ads on the Sierra Chart website at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-04 00:15:34] |
| User40526 - Posts: 166 |
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in Sierra I click on HELP (open in Firefox) then click on SUPPORT then CONTACT the website is (I'm not going to put the entire URL because my spyware blocks it and I don't want to share it) lnksr.com with a long string after it and Trend Micro blocks it, but sometimes it pops up anyway and flashes all kinds of ads the only thing I run on that computer is IB and Sierra Chart, no email, nothing but trading |
| [2013-10-04 00:17:43] |
| User40526 - Posts: 166 |
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this is without having logged in, so maybe that's the problem, but it seems to be associated with my accessing the Sierra Chart dot com site
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| [2013-10-04 00:19:33] |
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We went to Help >> Support and then went to Support >> Contact on the website. This is the webpage you will be directed to: http://www.sierrachart.com/index.php?l=doc/support.html It is quite clear you got malware on your system. You have to run a scan on your system and clean off the malware. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-04 00:21:39] |
| User40526 - Posts: 166 |
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ok, thanks
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| [2013-10-04 00:30:03] |
| User40526 - Posts: 166 |
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I regularly run, and just ran again, a hypersensitive full scan with Trend Micro Titanium Internet Security and found nothing. Is there something else I should do?
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| [2013-10-04 00:50:58] |
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Not sure. We can tell you, our website has no malware on it. And if you are being directed to a different website domain, then something is wrong with your web browser or malware is causing that. Sierra Chart will not do that. Or it could be that your ISP or DNS server is redirecting you to a different domain. This is certainly possible. So there could be an externally caused problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-04 00:52:15
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| [2013-10-04 00:55:25] |
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Here is more information about the website you are being redirected to: http://answers.microsoft.com/en-us/protect/forum/mse-protect_scanning/lnksrcom-popup/47b666ce-ca0d-4500-a0f8-d12df3d1b33c Use a Google search on it. You should find lots of information on how to deal with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-04 12:32:28] |
| User40526 - Posts: 166 |
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I uninstalled Google Chrome and Firefox. I also found Yontoo and read that it was a malware, so I uninstalled that too. Now when I try to bring up support on Sierra Chart I get the following. X this file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Default Programs control panel.
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| [2013-10-04 12:34:54] |
| User40526 - Posts: 166 |
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OK, I figured it out. Sorry and thanks. I hope this solves the issue.
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