Support Board
Date/Time: Sun, 19 Jan 2025 09:04:17 +0000
Not connected
View Count: 824
| [2018-03-27 13:50:50] |
| Mario Alibhai - Posts: 2 |
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Hi, I logged in the platform, username and passwords are correct but it's just not connecting. I closed and open the platform multiple times but it's just saying "not connected" in red colour. What can i do? Thanks Mario |
| [2018-03-27 15:59:43] |
| JoseyWales - Posts: 67 |
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Try Menubar->File->Connect to Data Feed. Maybe see if Menubar->File->Data/Trade Service Settings->The checkbox in the upper right called "Connect on Program Startup" should be enabled. Here is some troubleshooting that you can try: Data/Trading Service Connection and Symbol Issues |
| [2018-03-27 18:14:25] |
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Connect to the data feed with File >> Connect to Data Feed. If there is a connection problem, then provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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