Support Board
Date/Time: Sun, 19 Jan 2025 06:34:18 +0000
Sierra Chart 1721 does not work with the latest version of IB gateway 963.3m
View Count: 1056
| [2018-03-21 22:04:53] |
| User283129 - Posts: 30 |
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Hi there, the latest version 1721 of SC does not connect anymore with the latest version of Interactive Brokers gateway 963.3m Interactive Brokers | Sending API sign: API | 2018-03-21 17:58:37 Interactive Brokers | Sending client version: v100..136. Waiting for acceptance. | 2018-03-21 17:58:37 Interactive Brokers | TWS server version: 118 | 2018-03-21 17:58:37 Interactive Brokers | The latest version of Trader Workstation is required to connect. TWS server version required: 136 | 2018-03-21 17:58:37 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-21 17:58:37 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-21 17:58:37 I am sending the log for analysis right now |
| [2018-03-22 02:03:28] |
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We see that in the case of the Interactive Brokers Gateway, there is not a newer version available. So we will add support for TWS server version 118. Please allow about four hours.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-22 03:54:51] |
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We have released prerelease version 1722. Test with the IB Gateway and let us know if you can now connect.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-22 03:55:19
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| [2018-03-22 08:43:14] |
| User283129 - Posts: 30 |
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It works, thanks for your quick fix. This is a customer service!
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