Support Board
Date/Time: Sun, 19 Jan 2025 06:14:33 +0000
Can you help me understand this error message?
View Count: 995
| [2018-03-16 16:05:16] |
| User739131 - Posts: 27 |
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Hi, I am getting this error message from time to time whenever my autotrade strategy places an order. My position gets filled in full however my stop loss and target are only being placed with half lot size. This is the error message. Notice: Child order quantity has exceeded the current quantity of the parent order. Not sending/updating order. | Symbol: GCJ8 | TradeAccount: 26104 | InternalOrderID: 1295958 | Current Status: Order Sent | 2018-03-16 10:02:00 * Notice: Child order quantity has exceeded the current quantity of the parent order. Not sending/updating order. | Symbol: GCJ8 | TradeAccount: 26104 | InternalOrderID: 1295959 | Current Status: Order Sent | 2018-03-16 10:02:00 * Thank you for your help, MJ |
| [2018-03-16 18:19:59] |
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Are you using Scaling In?: Attached Orders: Scaling In We need you to provide us the Trade Activity Log file as explained here: Trade Activity Log: Providing Trade Activity Log File to Support It will be privately attached here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-16 18:30:17
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| [2018-03-16 18:30:37] |
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We gave you the wrong link previously. It is now updated. This was the link we meant to give: Trade Activity Log: Providing Trade Activity Log File to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-16 18:30:55
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| [2018-03-16 22:40:03] |
| User739131 - Posts: 27 |
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Here is the log file from today
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Private File |
| [2018-03-18 01:27:08] |
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The reason for this is because the order quantity from TransAct for the order was reduced to 1 for unknown reasons: ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note
Fill 2018-03-16 11:01:59.511 GCJ8 TransAct Trading order update (Filled) 1295957 10884605 Limit 1 Sell 1310.4000000 Filled 1310.4000000 2 26104 Open -2 3253 SimpleBracket.twconfig There really is not anything we can do from our side, and that error message relates to an important safety feature for Attached Orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-18 06:25:53] |
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We are going to let TransAct know about this now. Since the behavior is not correct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-18 06:57:08] |
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Actually we thought of a solution. We will take the greater of the Filled Quantity or the Order Quantity, as the quantity to compare to, to ensure the Attached Orders do not go above the maximum those two. This will be out by Monday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-18 15:07:15] |
| User739131 - Posts: 27 |
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Great thank you so much!
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| [2018-03-18 20:11:42] |
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TransAct also responded to us this morning, and they are working on the problem as well from their side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-19 17:26:06] |
| User739131 - Posts: 27 |
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Traded today with no issues. Many thanks, MJ |
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