Support Board
Date/Time: Sun, 19 Jan 2025 06:34:53 +0000
DEMO Login
View Count: 930
[2018-03-14 22:38:40] |
JedP - Posts: 3 |
Trying to login in the Demo account and keeping receiving the following "Waiting to reconnect" message. Checked passwords and account login. What am I missing. Thanks
|
[2018-03-15 00:22:56] |
Sierra Chart Engineering - Posts: 104368 |
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2018-03-15 02:10:21] |
JedP - Posts: 3 |
Sorry! Thanks Reading Internal Order ID file. | 2018-03-14 19:07:18 Reading Trade Orders file. | 2018-03-14 19:07:19 Reading Trade Positions file. | 2018-03-14 19:07:19 Listening on UDP port 22904. | 2018-03-14 19:07:19 Software version: 1717 32-bit | 2018-03-14 19:07:19 Usage end date: 2018-03-29 | 2018-03-14 19:07:19 Enabled for: Advanced Features. | 2018-03-14 19:07:19 Enabled for: Advanced Features 2. | 2018-03-14 19:07:19 Enabled for: Sierra Chart Historical Data Service. | 2018-03-14 19:07:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-03-14 19:07:19 Current selected Data/Trading service: GAIN Capital/OEC | 2018-03-14 19:07:19 Chart Update Interval: 500 | 2018-03-14 19:07:19 Time Zone: -07:00:00 (MST-07) | 2018-03-14 19:07:19 2018-03-14 19:07:19 Local computer time | 2018-03-14 19:07:19 2018-03-15 02:07:19 Local computer time in UTC | 2018-03-14 19:07:19 2018-03-14 19:07:19 Local computer time in SC Time Zone | 2018-03-14 19:07:19 2018-03-15 02:07:16 Server time in UTC | 2018-03-14 19:07:19 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-03-14 19:07:19 Program path: C:\SierraChart\ | 2018-03-14 19:07:19 Data Files path: C:\SierraChart\Data\ | 2018-03-14 19:07:19 OS Version Number: 10.0 | 2018-03-14 19:07:19 Locale Setting: C | 2018-03-14 19:07:19 Checking for new symbol settings for service code oec | 2018-03-14 19:07:19 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:19 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-03-14 19:07:19 Received 5 login tokens. | 2018-03-14 19:07:20 Requesting symbol settings for service code oec. Overwrite = on. | 2018-03-14 19:07:20 Symbol settings received. | 2018-03-14 19:07:20 Processed 1104 symbol settings. | 2018-03-14 19:07:21 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:23 GAIN Capital FIX Trading socket (6) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:23 GAIN Capital FIX Trading socket (6) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:23 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:24 GAIN Capital FIX Trading socket (6) | Socket gracefully closed by remote side. | 2018-03-14 19:07:24 GAIN Capital FIX Trading socket (6) | Initiating close of socket by core. | 2018-03-14 19:07:24 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:24 GAIN Capital FIX Trading socket (6) | Received socket Close event. | 2018-03-14 19:07:24 GAIN Capital FIX Trading socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:24 GAIN Capital FIX Trading socket (6) | Closed. | 2018-03-14 19:07:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:24 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:24 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:24 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2018-03-14 19:07:24 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:24 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event. | 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-03-14 19:07:25 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:27 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) | Socket gracefully closed by remote side. | 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) | Initiating close of socket by core. | 2018-03-14 19:07:27 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) | Received socket Close event. | 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) | Closed. | 2018-03-14 19:07:27 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:27 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:27 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:27 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:27 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:27 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:30 GAIN Capital FIX Trading socket (8) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:30 GAIN Capital FIX Trading socket (8) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:30 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:31 GAIN Capital FIX Trading socket (8) | Socket gracefully closed by remote side. | 2018-03-14 19:07:31 GAIN Capital FIX Trading socket (8) | Initiating close of socket by core. | 2018-03-14 19:07:31 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:31 GAIN Capital FIX Trading socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:31 GAIN Capital FIX Trading socket (8) | Closed. | 2018-03-14 19:07:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:31 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:31 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:31 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:31 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:34 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) | Socket gracefully closed by remote side. | 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) | Initiating close of socket by core. | 2018-03-14 19:07:34 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) | Received socket Close event. | 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) | Closed. | 2018-03-14 19:07:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:34 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:34 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:34 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:34 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:37 GAIN Capital FIX Trading socket (10) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:37 GAIN Capital FIX Trading socket (10) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:37 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:38 GAIN Capital FIX Trading socket (10) | Socket gracefully closed by remote side. | 2018-03-14 19:07:38 GAIN Capital FIX Trading socket (10) | Initiating close of socket by core. | 2018-03-14 19:07:38 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:38 GAIN Capital FIX Trading socket (10) | Received socket Close event. | 2018-03-14 19:07:38 GAIN Capital FIX Trading socket (10) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:38 GAIN Capital FIX Trading socket (10) | Closed. | 2018-03-14 19:07:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:38 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:38 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:38 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:38 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:38 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:41 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) | Socket gracefully closed by remote side. | 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) | Initiating close of socket by core. | 2018-03-14 19:07:41 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) | Received socket Close event. | 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) | Closed. | 2018-03-14 19:07:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:41 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:41 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:41 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:41 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:44 GAIN Capital FIX Trading socket (12) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:44 GAIN Capital FIX Trading socket (12) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:44 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:44 GAIN Capital FIX Trading socket (12) | Socket gracefully closed by remote side. | 2018-03-14 19:07:45 GAIN Capital FIX Trading socket (12) | Initiating close of socket by core. | 2018-03-14 19:07:45 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:45 GAIN Capital FIX Trading socket (12) | Received socket Close event. | 2018-03-14 19:07:45 GAIN Capital FIX Trading socket (12) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:45 GAIN Capital FIX Trading socket (12) | Closed. | 2018-03-14 19:07:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:45 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:45 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:45 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:45 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:48 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) | Socket gracefully closed by remote side. | 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) | Received socket Close event. | 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) | Initiating close of socket by core. | 2018-03-14 19:07:48 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) | Closed. | 2018-03-14 19:07:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:48 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:48 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:48 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:48 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:48 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:51 GAIN Capital FIX Trading socket (14) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:51 GAIN Capital FIX Trading socket (14) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:51 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:51 GAIN Capital FIX Trading socket (14) | Socket gracefully closed by remote side. | 2018-03-14 19:07:52 GAIN Capital FIX Trading socket (14) | Received socket Close event. | 2018-03-14 19:07:52 GAIN Capital FIX Trading socket (14) | Initiating close of socket by core. | 2018-03-14 19:07:52 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:52 GAIN Capital FIX Trading socket (14) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:52 GAIN Capital FIX Trading socket (14) | Closed. | 2018-03-14 19:07:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:52 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:52 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:52 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:52 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:52 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:55 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) | Socket gracefully closed by remote side. | 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) | Initiating close of socket by core. | 2018-03-14 19:07:55 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) | Received socket Close event. | 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) | Closed. | 2018-03-14 19:07:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:55 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:55 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:55 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:55 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-03-14 19:07:58 GAIN Capital FIX Trading socket (16) | Creating socket. Using TLS 1.2. | 2018-03-14 19:07:58 GAIN Capital FIX Trading socket (16) | Connecting to IP: 64.94.37.222. | 2018-03-14 19:07:58 GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:58 GAIN Capital FIX Trading socket (16) | Socket gracefully closed by remote side. | 2018-03-14 19:07:59 GAIN Capital FIX Trading socket (16) | Initiating close of socket by core. | 2018-03-14 19:07:59 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-14 19:07:59 GAIN Capital FIX Trading socket (16) | Received socket Close event. | 2018-03-14 19:07:59 GAIN Capital FIX Trading socket (16) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-14 19:07:59 GAIN Capital FIX Trading socket (16) | Closed. | 2018-03-14 19:07:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-14 19:07:59 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:59 GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-14 19:07:59 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:07:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-14 19:07:59 File >> Disconnect selected. | 2018-03-14 19:08:00 GAIN Capital/OEC | Disconnected. | 2018-03-14 19:08:00 |
[2018-03-15 02:34:46] |
Sierra Chart Engineering - Posts: 104368 |
These are the relevant messages: GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-14 19:07:58
GAIN Capital FIX Trading socket (16) | Socket gracefully closed by remote side. | 2018-03-14 19:07:59 Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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