Support Board
Date/Time: Mon, 27 Jan 2025 19:14:17 +0000
Unable to activate Sierra Chart Real-Time and Historical Exchange Data Feed
View Count: 890
[2018-03-12 04:43:16] |
User950975 - Posts: 1 |
Activated and paid for Sierra Chart Services (5) for 3 months When Attempted to use Activate Trail button or Activate button to activate Sierra Chart Real-Time and Historical Exchange Data Feed received Failed to extend feature expiration date. Failed to create/reactive Account 142727_1 on the Barchart system. Failed to activate the Market Data Feed. messages |
[2018-03-12 05:57:34] |
Sierra Chart - Max - Posts: 5780 |
The issue is that you have set your Postal Code / Zip Code to 0. Please update it to a valid value: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Once you update the Postal Code / Zip Code, you should be able to activate the trial. Sierra Chart Support Date Time Of Last Edit: 2018-03-12 05:58:04
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[2019-02-24 14:01:44] |
User35352 - Posts: 1 |
i have same problem and postal code have written as it is..
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[2019-02-25 20:05:45] |
Sierra Chart Engineering - Posts: 104368 |
There was a problem with activating the Sierra Chart Exchange Data Feed in the last couple of days. This has now been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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