Support Board
Date/Time: Sat, 18 Jan 2025 23:09:03 +0000
issue with audio alert on fills, when there are no fills
View Count: 757
| [2018-02-22 14:52:13] |
| Glenn Infinity - Posts: 103 |
|
I have a customer that is getting an "order has been filled" alert when they are not trading. Have you ever heard of this issue? it has happened several times, any assistance would be appreciated
|
| [2018-02-22 18:37:54] |
| |
|
Check the Alerts Log and find out what fill is causing that: Alerts Manager: Alerts Log There must be a fill. Maybe it is a simulated fill. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-22 19:17:14] |
| Glenn Infinity - Posts: 103 |
|
not the case, it's very strange he can be doing nothing just has the charting/platform running and he gets the alert. it was weird, he is on PST, it sounded at 6:45 am then 7:30 then 7:45, then 8:30 it was like it was on a schedule or something. He was going to track it for me
|
| [2018-02-22 21:14:44] |
| |
|
If there is no message in the Alerts Log when this sound plays, then it is not originating from Sierra Chart. But they need to check each instance they have of Sierra Chart running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: