Support Board
Date/Time: Sun, 24 Nov 2024 08:09:17 +0000
Lmax no connect
View Count: 2761
| [2013-09-27 16:37:21] |
| User21223 - Posts: 92 |
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I can not connect to the Imax. I have a demo account Massage Log LMAX Trading: Connecting. | 2013-09-27 17:31:34 LMAX Trading: Connecting to Demo Trade server: fix-ate.lmaxtrader.com:443 | 2013-09-27 17:31:34 Resolved address fix-ate.lmaxtrader.com to IP 91.215.165.68 | 2013-09-27 17:31:34 The network socket is connected. | 2013-09-27 17:31:35 The socket starting SSL connection. | 2013-09-27 17:31:35 SSL socket is now connected. | 2013-09-27 17:31:35 LMAX Trade FIX Session: Sending the Logon message. | 2013-09-27 17:31:35 LMAX Trade FIX Session: Received a Logout message. Text = BAD_CREDENTIALS | 2013-09-27 17:31:35 LMAX Trade FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-09-27 17:31:35 The SSL socket was shut down successfully. | 2013-09-27 17:31:35 LMAX Trade FIX Session: Logged out and disconnected. | 2013-09-27 17:31:35 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-27 17:31:35 To prevent further connection attempts, select File >> Disconnect. | 2013-09-27 17:31:35 Ignored socket Close call based on current socket state. | 2013-09-27 17:31:35 LMAX Trading: Disconnected from trade and market data servers. | 2013-09-27 17:31:35 Date Time Of Last Edit: 2013-09-27 16:38:56
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| [2013-09-27 17:16:30] |
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Contact LMAX and let them know you are getting this error: Text = BAD_CREDENTIALS You need to let them know that you are connecting to fix-ate.lmaxtrader.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-30 15:55:50] |
| User21223 - Posts: 92 |
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I just got an email from Lmax Dear Marcin, Further to your conversation with my colleague on Friday, i would like to confirm that if you are experiencing problems with Sierra Chart, but you are able to login using the same credentials on the web trading platform, we would need you to contact Sierra Chart directly. Please inform them of your error message, and that you can log in via our web trading platform, and hopefully they will be able to assist you from there. |
| [2013-09-30 16:10:59] |
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This response means they are not aware that you need to connect to their FIX server. Ask them, if your account is able to connect to their FIX server? And if not, then enable it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-30 16:11:27
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| [2013-09-30 18:06:05] |
| User21223 - Posts: 92 |
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just tried to open the data on another copy Sierrachart and working correctly
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| [2013-09-30 20:26:09] |
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OK.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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