Support Board
Date/Time: Sat, 18 Jan 2025 18:22:43 +0000
Missing S&P 500 Real Estate [Sector] Symbol: $SRRE
View Count: 1306
| [2018-02-12 20:57:06] |
| User796776 - Posts: 95 |
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The documentation on the S&P Index (https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices) lists the S&P 500 Real Estate [Sector] as Symbol: $SRRE. Using find symbol and looking at the Indexes (Real-time) I am not able to find the $SRRE symbol. I did an update from server of symbols; but still am not able to find $SRRE. Would you assist? |
| [2018-02-13 03:34:31] |
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We are adding this symbol now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-13 15:45:11] |
| User796776 - Posts: 95 |
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The symbol shows in the list but does not seem to be receiving real-time data.
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| [2018-02-13 17:05:51] |
| User796776 - Posts: 95 |
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Log entries: Intraday data recording state for symbol $SRRE is set to download 'Pending'. | 2018-02-13 12:02:12 HD Request # 64 | Downloading Intraday chart data for $SRRE to the file $SRRE.scid. Service: sp.index | 2018-02-13 12:02:12 HD Request # 64 | Download start date-time: 2018-02-12 15:04:59.000 | 2018-02-13 12:02:12 HD Request # 64 | Disabling Intraday chart updating for symbol during historical data download. | 2018-02-13 12:02:12 HD Request # 64 | Using server: ds7.sierracharts.com port 10150 | 2018-02-13 12:02:12 Socket (316) | Creating socket. | 2018-02-13 12:02:12 Socket (316) | Connecting to IP: 8.18.161.133. | 2018-02-13 12:02:12 HD Request # 64 | Setting DTC encoding to Binary VLS | 2018-02-13 12:02:12 HD Request # 64 | Sending historical data logon request message. | 2018-02-13 12:02:12 HD Request # 64 | Requesting Intraday data. Start date-time: 2018-02-12 15:04:59. Record interval: 0. Symbol: $SRRE | 2018-02-13 12:02:12 Socket (316) | Initiating close of socket by core. | 2018-02-13 12:02:12 Socket (316) | Shutdown started. Waiting for graceful close. | 2018-02-13 12:02:12 HD Request # 64 | Error downloading historical Intraday data for $SRRE. Historical data file not available for symbol. | 2018-02-13 12:02:12 Historical data download thread signaled to stop. | 2018-02-13 12:02:12 HD Request # 64 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $SRRE | 2018-02-13 12:02:12 HD Request # 64 | Completion time: 0s | 2018-02-13 12:02:12 |
| [2018-02-13 19:23:33] |
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This is now resolved. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-14 18:57:05] |
| User796776 - Posts: 95 |
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I am able to "Edit >> Delete All Data and Download" but real-time data is not coming in.
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| [2018-02-14 19:15:48] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings If you still do not receive real-time data, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-14 19:16:06
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| [2018-02-14 19:39:07] |
| User796776 - Posts: 95 |
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Completed. $SRRE is not receiving real-time data. All 10 other S&P sectors are receiving real-time data. |
| [2018-02-15 18:45:08] |
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We are checking on this now. We apologize for the delay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-15 18:50:26] |
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We are seeing real-time updating of this symbol: http://www.sierrachart.com/image.php?Image=151872040937.png Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed following these instructions: File Menu: Procedure to Reconnect to the Data and Trade Servers After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-15 20:11:17] |
| User796776 - Posts: 95 |
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Yes, I agree, the symbol is seeing real-time updating today.
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