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Date/Time: Sat, 18 Jan 2025 18:21:22 +0000

How to Post a Message for Support

max in trouble

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[2018-02-08 09:29:20] #1 [Go To First Post]
User988578 - Posts: 24
HI my sierra chart keeps freezing has a blue circle so i cant move or open different charts . noticed this over 2 or 3 days but it no longer corrects any suggestions please

[2018-02-08 10:06:36] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The first thing to do is to not use the existing Chartbooks. Refer to: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook Then the next step is to just start with new charts: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.17 - Rebuilding Your Chartbook And when you have time try to figure out the problem with the existing Chartbook by going through the other items on this page: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-08 18:17:04

[2018-02-09 16:33:13] #3 [Go To First Post]
User988578 - Posts: 24
i still cant access my charts David dube says there may be some issue with sierra chart and ptg software but i have not changed my version of sc. i cant open the log as everything says not responding. turning off with windows task manager does not help i have a screen shot but that wont upload here maybe i can email it but in essence nothing responds! so i need more help please


not responding.JPG / V - Attached On 2018-02-09 16:32:12 UTC - Size: 200.75 KB - 293 views Attachment Deleted.

[2018-02-09 18:18:05] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK the very first thing you need to do is to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode If you still have a problem with your existing Chartbooks, then start a new Chartbook. We cannot help with the custom studies but we can prevent them from causing a problem. This is why you need to use Safe Mode. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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