Support Board
Date/Time: Sat, 18 Jan 2025 18:34:03 +0000
Limit on symbols
View Count: 997
| [2018-02-08 04:47:34] |
| User713273 - Posts: 409 |
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I have subscribed to 500 symbols. I was alerted as I was entering that my limit is 200.
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| [2018-02-08 05:09:02] |
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We see you have activated 3 real-time connections. Do you need these 3? Or do you need just simply the one?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-08 05:24:20] |
| User713273 - Posts: 409 |
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Just one.
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| [2018-02-08 09:01:05] |
| User713273 - Posts: 409 |
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Has the symbol requirements been reset to 500? thx
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| [2018-02-08 15:07:55] |
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Yes. Reconnect: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-08 15:08:08] |
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We have cancelled the 2nd and 3rd real-time connections for your account. The remaining connection is set to 500 symbols.
Sierra Chart Support |
| [2018-02-08 22:05:41] |
| User713273 - Posts: 409 |
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Can I get access to an additional 500 symbols plus access to one additional connection? If so, what are the cost associated with this?
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| [2018-02-08 22:40:20] |
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Yes but you do have to activate that additional connection and pay for it. Pricing can be found here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#DataConnections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-08 22:40:34
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| [2018-02-09 01:07:16] |
| User713273 - Posts: 409 |
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I'm unfortunately continue to get the symbol error relating to I've reached my max limit of 500 symbols even though I'm currently using under that said threshold.
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| [2018-02-09 04:44:11] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-14 06:22:37] |
| User713273 - Posts: 409 |
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Yes but you do have to activate that additional connection and pay for it.
I have enabled a 2nd data feed connection, I want to enable another 300 symbols how would I go about doing this? Please advise. Date Time Of Last Edit: 2018-02-14 08:18:42
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| [2018-02-14 18:45:37] |
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We do see the second real-time connection activated and it is authorized for 500 symbols: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures It must have the same number of symbols as the first connection. It cannot be less. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-14 18:45:44
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| [2018-02-14 21:40:47] |
| User713273 - Posts: 409 |
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Ok great, didn't think I had yet activated the 500 symbols on the 2nd data connection.
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