Support Board
Date/Time: Sat, 18 Jan 2025 10:43:47 +0000
I cannot to connect to Open e Cry/Gain Capital datafeed
View Count: 689
| [2018-02-06 17:06:01] |
| User88614 - Posts: 6 |
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Hi could you help me? I cannot to connect to Open e cry/Gain capital datafeed, pls see attached copy of log below HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2018-02-06 17:56:01 HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. | 2018-02-06 17:56:01 Reading Internal Order ID file. | 2018-02-06 17:56:01 Reading Trade Orders file. | 2018-02-06 17:56:01 Reading Trade Positions file. | 2018-02-06 17:56:01 Listening on UDP port 22904. | 2018-02-06 17:56:01 Software version: 1674 | 2018-02-06 17:56:01 Usage end date: 2018-03-04 | 2018-02-06 17:56:01 Enabled for: Advanced Features. | 2018-02-06 17:56:01 Enabled for: Advanced Features 2. | 2018-02-06 17:56:01 Enabled for: Sierra Chart Historical Data Service. | 2018-02-06 17:56:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-02-06 17:56:01 Current selected Data/Trading service: GAIN Capital/OEC | 2018-02-06 17:56:01 Chart Update Interval: 500 | 2018-02-06 17:56:01 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-02-06 17:56:01 2018-02-06 17:56:08 Local computer time | 2018-02-06 17:56:01 2018-02-06 16:56:08 Local computer time in UTC | 2018-02-06 17:56:01 2018-02-06 17:56:08 Local computer time in SC Time Zone | 2018-02-06 17:56:01 2018-02-06 16:56:07 Server time in UTC | 2018-02-06 17:56:01 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-02-06 17:56:01 Program path: C:\SierraChart\ | 2018-02-06 17:56:01 Data Files path: C:\SierraChart\Data\ | 2018-02-06 17:56:01 OS Version Number: 10.0 | 2018-02-06 17:56:01 Locale Setting: C | 2018-02-06 17:56:01 Checking for new symbol settings for service code oec | 2018-02-06 17:56:01 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-02-06 17:56:01 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-02-06 17:56:01 Received 5 login tokens. | 2018-02-06 17:56:09 Symbol settings are up-to-date for oec | 2018-02-06 17:56:10 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-02-06 17:56:11 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-02-06 17:56:11 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-02-06 17:56:14 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-02-06 17:56:14 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-02-06 17:56:14 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-06 17:56:14 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-02-06 17:56:14 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-02-06 17:56:15 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-02-06 17:56:15 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-02-06 17:56:15 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-06 17:56:15 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-02-06 17:56:15 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-02-06 17:56:16 GAIN Capital FIX Trading socket (6) | Creating socket. Using TLS 1.2. | 2018-02-06 17:56:16 GAIN Capital FIX Trading socket (6) | Connecting to IP: 64.94.37.222. | 2018-02-06 17:56:16 GAIN Capital FIX Trading: Sending the Logon message. | 2018-02-06 17:56:17 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-02-06 17:56:17 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-02-06 17:56:17 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-02-06 17:56:17 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-06 17:56:17 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-02-06 17:56:17 GAIN Capital FIX Trading | Connected to trading server. | 2018-02-06 17:56:17 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2018-02-06 17:56:17 GAIN Capital FAST Data socket (7) | Creating socket. | 2018-02-06 17:56:17 GAIN Capital FAST Data socket (7) | Connecting to IP: 64.94.37.222. | 2018-02-06 17:56:17 GAIN Capital FAST Data socket (7) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-02-06 17:56:24 * GAIN Capital FAST Data socket (7) | Initiating close of socket by core. | 2018-02-06 17:56:24 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2018-02-06 17:56:24 GAIN Capital FAST Data socket (7) | Closed. | 2018-02-06 17:56:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-02-06 17:56:24 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-02-06 17:56:24 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2018-02-06 17:56:24 GAIN Capital FIX Trading: DisconnectFIX called. | 2018-02-06 17:56:24 GAIN Capital FIX Trading: Sending a Logout message. | 2018-02-06 17:56:24 GAIN Capital/OEC | Disconnected. | 2018-02-06 17:56:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-02-06 17:56:24 GAIN Capital FIX Trading socket (6) | Received socket Close event. | 2018-02-06 17:56:25 GAIN Capital FIX Trading socket (6) | Socket gracefully closed by remote side. | 2018-02-06 17:56:25 GAIN Capital FIX Trading: Received a Logout message. | 2018-02-06 17:56:25 GAIN Capital FIX Trading socket (6) | Initiating close of socket by core. | 2018-02-06 17:56:25 GAIN Capital/OEC | Disconnected from the trading server. | 2018-02-06 17:56:25 GAIN Capital FIX Trading socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-06 17:56:25 GAIN Capital FIX Trading socket (6) | Closed. | 2018-02-06 17:56:25 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-02-06 17:56:27 GAIN Capital FIX Trading socket (8) | Creating socket. Using TLS 1.2. | 2018-02-06 17:56:27 GAIN Capital FIX Trading socket (8) | Connecting to IP: 64.94.37.222. | 2018-02-06 17:56:27 GAIN Capital FIX Trading: Sending the Logon message. | 2018-02-06 17:56:28 GAIN Capital FIX Trading | Connected to trading server. | 2018-02-06 17:56:29 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2018-02-06 17:56:29 GAIN Capital FAST Data socket (9) | Creating socket. | 2018-02-06 17:56:29 GAIN Capital FAST Data socket (9) | Connecting to IP: 64.94.37.222. | 2018-02-06 17:56:29 |
| [2018-02-06 17:13:55] |
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You need to contact Gain Capital about this. We are not able to connect either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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