Support Board
Date/Time: Sat, 18 Jan 2025 08:07:52 +0000
Data Feed Error / FX Indexes
View Count: 655
| [2018-01-31 08:12:52] |
| User371906 - Posts: 141 |
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Hello, I have installed in 2 separate computer showing FX Index charts and they show completely different data. Attached is a picture of NZD-X one from first computer and then from second computer. The candles are completely different formation and seems to have an extra candle. Both platforms are set to London time in both Data/Trade Service Settings and also in the Chart Settings. Please let me know if problem is localized on my side or server as all my FX Index showing differences. Regards g |
 NZD-X computer 1.JPG / V - Attached On 2018-01-31 08:10:51 UTC - Size: 177.25 KB - 280 views NZD-X computer 2.jpg / V - Attached On 2018-01-31 08:11:22 UTC - Size: 3.08 MB - 287 views |
| [2018-01-31 17:53:34] |
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The only way we can approach this is to get the Chartbook you are using. We need you to tell us just one particular bar open, high, low, close values of where there is an inconsistency, and the Date-Time and time zone of the bar and we will let you know what we see. Here are instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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