Support Board
Date/Time: Sat, 18 Jan 2025 05:11:19 +0000
M6E chart shows 0.001 price
View Count: 1665
| [2018-01-19 11:40:25] |
| User859795 - Posts: 51 |
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Hello, I changed the data feed and reloaded all data for M6E (micro EUR/USD Futures) and when i went back to the original datafeed (CTS T4), all the M6E charts showing 0.0001 at the right side of the chart and the data feed stopped. All my other Futures charts are working fine. I tried to delete / download the data, but didn't help. When i open a new chart with M6E, the same 0.0001 shows up at the right. What's wrong? Thank you, Zolie |
| [2018-01-19 19:56:33] |
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Follow the instructions here to apply the correct CTS Symbol Settings to the chart: Global Symbol Settings: Update/Apply Symbol Settings to Charts Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". This is necessary due to the different storage format. Or follow these instructions if it is a Continuous Futures Contract chart: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-19 19:57:04
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| [2018-01-22 00:29:06] |
| User859795 - Posts: 51 |
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Hello, It didn't help, i'm still having 0.0001's only in the price axle at the right of the chart. Do you have another idea? Thank you, Zolie |
| [2018-01-22 01:24:10] |
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There should be no problem with this. In Chart >> Chart Settings, what are the following settings?: Price Display Format Tick Size Real-time multiplier And make sure that you re-download the data. You also may need to perform a Full Reset of the Symbol Settings and then do the steps given in our prior post again: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-22 01:35:02
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| [2018-01-22 01:39:44] |
| User859795 - Posts: 51 |
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Hello, There are: - PDP: .0001 - TS: 0.000100 I don't see "real time multiplier", but I see "volume at price multiplier=1" Thank you, I re-downloaded data several times, disconnected-reconnected, restarted platform. Still the same. Thank you, Zolie |
| [2018-01-22 01:52:45] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-22 02:01:21] |
| User859795 - Posts: 51 |
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hello, attached file has header,too Date Time Of Last Edit: 2018-01-22 02:04:04
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 M6E.20180300.CME_Fo [M] 60 Min #3 2018-01-21 18_01_55.01.png / V - Attached On 2018-01-22 02:03:40 UTC - Size: 58 KB - 268 views |
| [2018-01-22 02:29:45] |
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We have this solved. There was a multiplier setting not set correctly. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-22 02:37:18] |
| User859795 - Posts: 51 |
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worked great, thank you!
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