Support Board
Date/Time: Sat, 18 Jan 2025 05:12:00 +0000
Orders and Positions window invalid dates & times
View Count: 694
| [2018-01-16 05:48:29] |
| User360283 - Posts: 506 |
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At the start of a new day, 00:00, the table's Entry Time and Last Activity Time for EVERY order from the previous day are all set to the same time. This also occurs when I exit Sierra and reboot during the trading day. I've enclosed a sreen shot of the data. Help please Thanks |
 for sierra.PNG / V - Attached On 2018-01-16 05:47:25 UTC - Size: 120.87 KB - 255 views |
| [2018-01-16 09:12:46] |
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We cannot reproduce the problem of the Order Entry Time changing and do not see why that would happen. The only conceivable way is if the order were to be canceled and replaced with another order. Maybe upon connection to the CQG system that is happening for reasons which is not clear to us. We tried to reproduce this but we could not. The Last Activity Time does change anytime there is an order update even when reconnecting and the current orders are received from the server. So that is expected and normal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-16 16:14:16
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| [2018-01-16 13:12:32] |
| User360283 - Posts: 506 |
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I have included two screen shots. The Order Entry Log and the Trade Activtiy Log for the same trading day. The Trade Activity Log shows the correct date and time for the trades. The Order Entry Log entry times are incorrect and the Last Activity Time shows the last time I restared Sierra. Note that there were no trades. Help please. Thanks |
| for sierra trade activity log.PNG / V - Attached On 2018-01-16 13:11:51 UTC - Size: 126.74 KB - 256 views fore sierra at 0654.PNG / V - Attached On 2018-01-16 13:12:03 UTC - Size: 117.73 KB - 224 views Attachment Deleted. |
| [2018-01-16 16:13:12] |
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We cannot provide further help with this. We are declining further support. Attached images were not reviewed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-16 16:13:20
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