Support Board
Date/Time: Sat, 18 Jan 2025 05:19:24 +0000
Charts stopped working
View Count: 952
| [2018-01-13 15:44:57] |
| User41512 - Posts: 58 |
|
Hi, my chart for Bitcoin,Symbol BTCUSD , & Ripple XRPUSD have both stopped working in the last day or two. do i need to update my symbols. Rgds |
| [2018-01-13 19:21:47] |
| |
|
We need exact symbols. Those are not valid symbols as they exist. What is Global Settings >> Data/Trade Service Settings >> Service set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-13 21:00:23] |
| User41512 - Posts: 58 |
|
It is set to; IQFeed (data) |
| [2018-01-14 00:28:48] |
| |
|
OK we see. We do not know what the IQ Feed symbols are for those particular crypto currency markets. Just make sure they are correct and first would be best to contact IQ Feed about this and if you need more help provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog However, you really are best off just simply using the Sierra Chart crypto currency symbols. Refer to this page: https://www.sierrachart.com/index.php?page=doc/Bitcoin.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: