Support Board
Date/Time: Sun, 24 Nov 2024 06:06:07 +0000
problems connecting to Zen Fire
View Count: 1453
| [2013-09-19 13:53:14] |
| todds - Posts: 64 |
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Good Morning, I am having trouble connecting to Zen Fire this morning. I confirmed with my broker that Zen Fire is working properly. My internet connection is also working. I usually connect easily. Below is a copy of the log. Software version: 992 | 2013-09-19 06:44:24 Current Service Package: 3 | 2013-09-19 06:44:24 Usage end date: 2013-10-16 | 2013-09-19 06:44:24 Sierra Chart Historical Data Service is included. | 2013-09-19 06:44:24 Active service: Zen-Fire | 2013-09-19 06:44:24 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-19 06:44:24 2013-09-19 06:44:24 Local computer clock time | 2013-09-19 06:44:24 2013-09-19 13:44:24 GMT time | 2013-09-19 06:44:24 2013-09-19 06:44:24 Time zone adjusted time | 2013-09-19 06:44:24 Time difference to server time: 29 seconds. | 2013-09-19 06:44:24 Program path: C:\SierraChart\ | 2013-09-19 06:44:24 Data Files path: C:\SierraChart\Data\ | 2013-09-19 06:44:24 OS Version Number: 6.1 | 2013-09-19 06:44:24 GSP - Port for executable: 50371 | 2013-09-19 06:44:32 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:44:32 GSP: Connecting to the server 127.0.0.1. Port 50371 | 2013-09-19 06:44:34 The network socket is connected. | 2013-09-19 06:44:34 GSP: Connected to server. | 2013-09-19 06:44:34 GSP: Sending logon request message. | 2013-09-19 06:44:34 GSP - Starting the connection process to data and trading service. | 2013-09-19 06:44:34 GSP - Logging is enabled. Log file: Rithmic.log | 2013-09-19 06:44:34 GSP - Connecting to Zen-Fire server. | 2013-09-19 06:44:34 GSP - Alert Message: Market Data Connection Opened. | 2013-09-19 06:44:36 GSP - Alert Message: Market Data Connection Login Complete. ok | 2013-09-19 06:44:36 Connection timed out. Will disconnect and retry. | 2013-09-19 06:45:32 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:45:32 To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:45:32 GSP: Disconnected from the server. | 2013-09-19 06:45:32 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:45:32 GSP - Port for executable: 60867 | 2013-09-19 06:45:37 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:45:37 GSP: Connecting to the server 127.0.0.1. Port 60867 | 2013-09-19 06:45:39 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-09-19 06:45:40 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:45:40 To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:45:40 GSP: Disconnected from the server. | 2013-09-19 06:45:40 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:45:40 GSP - Port for executable: 61379 | 2013-09-19 06:45:45 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:45:45 GSP: Connecting to the server 127.0.0.1. Port 61379 | 2013-09-19 06:45:47 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-09-19 06:45:48 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:45:48 To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:45:48 GSP: Disconnected from the server. | 2013-09-19 06:45:48 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:45:48 GSP - Port for executable: 62147 | 2013-09-19 06:45:53 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:45:53 GSP: Connecting to the server 127.0.0.1. Port 62147 | 2013-09-19 06:45:55 The network socket is connected. | 2013-09-19 06:45:55 GSP: Connected to server. | 2013-09-19 06:45:55 GSP: Sending logon request message. | 2013-09-19 06:45:55 GSP - Starting the connection process to data and trading service. | 2013-09-19 06:45:55 GSP - Logging is enabled. Log file: Rithmic.log | 2013-09-19 06:45:55 GSP - Connecting to Zen-Fire server. | 2013-09-19 06:45:55 GSP - Error creating the main object. Error message: os error | 2013-09-19 06:46:24 GSP Server Info - Server Name: . Server Version: . Provider Name: . | 2013-09-19 06:46:24 GSP - Server protocol version: 2. Client protocol version: 2. There is a protocol match. | 2013-09-19 06:46:24 GSP connection error | 2013-09-19 06:46:24 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:46:24 To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:46:24 Socket closed. No error. | 2013-09-19 06:46:24 GSP: Disconnected from the server. | 2013-09-19 06:46:24 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:46:25 GSP - Port for executable: 64707 | 2013-09-19 06:46:30 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:46:30 GSP: Connecting to the server 127.0.0.1. Port 64707 | 2013-09-19 06:46:32 The network socket is connected. | 2013-09-19 06:46:32 GSP: Connected to server. | 2013-09-19 06:46:32 GSP: Sending logon request message. | 2013-09-19 06:46:32 GSP - Starting the connection process to data and trading service. | 2013-09-19 06:46:32 GSP - Logging is enabled. Log file: Rithmic.log | 2013-09-19 06:46:32 GSP - Connecting to Zen-Fire server. | 2013-09-19 06:46:32 GSP - Alert Message: Market Data Connection Opened. | 2013-09-19 06:46:34 GSP - Alert Message: Market Data Connection Login Complete. ok | 2013-09-19 06:46:34 GSP - Alert Message: Trading System Connection Opened. | 2013-09-19 06:47:08 GSP - Alert Message: Trading System Connection Login Complete. ok | 2013-09-19 06:47:08 GSP - Received account information | 2013-09-19 06:47:08 GSP - Alert Message: PnL Connection Opened. | 2013-09-19 06:47:08 GSP - Alert Message: PnL Connection Login Complete. ok | 2013-09-19 06:47:08 Connection timed out. Will disconnect and retry. | 2013-09-19 06:47:30 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:47:30 To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:47:30 GSP: Disconnected from the server. | 2013-09-19 06:47:30 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:47:30 GSP - Port for executable: 3012 | 2013-09-19 06:47:35 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:47:35 GSP: Connecting to the server 127.0.0.1. Port 3012 | 2013-09-19 06:47:37 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-09-19 06:47:38 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:47:38 To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:47:38 GSP: Disconnected from the server. | 2013-09-19 06:47:38 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:47:38 GSP - Port for executable: 4292 | 2013-09-19 06:47:43 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:47:43 GSP: Connecting to the server 127.0.0.1. Port 4292 | 2013-09-19 06:47:45 The network socket is connected. | 2013-09-19 06:47:45 GSP: Connected to server. | 2013-09-19 06:47:45 GSP: Sending logon request message. | 2013-09-19 06:47:45 GSP - Starting the connection process to data and trading service. | 2013-09-19 06:47:45 GSP - Logging is enabled. Log file: Rithmic.log | 2013-09-19 06:47:45 GSP - Connecting to Zen-Fire server. | 2013-09-19 06:47:45 |
| [2013-09-19 16:42:18] |
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The problem is the Zen-Server is very slow to respond when logging in. We have to allow a greater amount of time. Currently it is 60 seconds. We will increase this to 2 minutes. We will have a new release out later today and we will update this thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-19 22:49:52] |
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We apologize for the delay with getting a release out. We try to take care of these issues almost immediately. Although the real problem is that the server is taking a very long time to respond to a connection. One minute should normally be more than enough time. We have increased the allowed time to two minutes. We now have a new release out. Update with Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-20 02:27:12] |
| todds - Posts: 64 |
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thanks
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| [2013-09-20 10:20:49] |
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We have realized, that the release that we made available earlier has a problem with opening charts. We are making a new release now. Should be available 10 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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