Support Board
Date/Time: Fri, 17 Jan 2025 19:57:50 +0000
CQG Fix Data Feed
View Count: 1137
| [2017-12-18 04:37:10] |
| User579342 - Posts: 16 |
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I am getting error messages - download failed when i pull up charts. CQG Fix Data Feed I am getting that message on all symbols. this all happened when i tried to rollover crude oil- rolled to Feb 2018 Cl contract on CME- F.US.CLEG18 I can pull some data and i can get current price but data roll is incorrect and gaps in data on chart. I tried update symbol settings i did redownload of data I also tried a total reset of data. still having same issue Date Time Of Last Edit: 2017-12-18 04:38:34
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| [2017-12-18 05:05:03] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting Edit >>Delete All Data and Download. After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-18 05:05:17
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| [2017-12-18 05:18:09] |
| User579342 - Posts: 16 |
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sent log to you through send for analysis
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| [2017-12-18 05:39:59] |
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The problem is now solved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-18 05:40:07
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