Support Board
Date/Time: Fri, 17 Jan 2025 20:48:37 +0000
Problem with Trade/Current Quote Symbol and out of order timestamp
View Count: 1181
| [2017-12-16 17:25:45] |
| Rrrracer - Posts: 20 |
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Hello, I'm experiencing an odd issue I hope you can assist with. I chart 6E, and trade the M6E micro using the Trade and Current Quote Symbol in Chart Settings->Main Settings. The symbol just rolled over, and I have a problem with timestamps being out of order. The chart has duplicate data inserted where it should not be. If I remove M6E from the chart settings (having only 6E in the Symbol area) then the problem is resolved. Adding M6E causes it to come back. Thank you in advance for your time. With M6E: http://www.sierrachart.com/image.php?Image=1513445066681.png Without: http://www.sierrachart.com/image.php?Image=1513445125333.png |
| [2017-12-17 22:06:44] |
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We can see why this happens. We have resolved this. We should have a new release out within a day. At that time we want you to update to the latest "Prerelease": Software Download: Fast Update After the update, then re-download the data in the chart following the instructions here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-18 21:56:22] |
| Rrrracer - Posts: 20 |
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Outstanding, the problem is resolved. SC support is unparalleled... you guys rock! Thanks.
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