Support Board
Date/Time: Fri, 17 Jan 2025 07:17:23 +0000
Missing historical data RTYZ17
View Count: 1091
| [2017-11-28 22:08:49] |
| Usermb - Posts: 126 |
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It appears that the historical data for RTYZ17 is missing. I opened a chart window with that Symbol, historical, daily. There is no data displayed and RTYZ17.dly is empty except for the header (Date, Open, High, Low, Close, Volume, OpenInterest) Here's an excerpt from the message log after hitting "Delete all data and download": RTYZ17 Daily #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\RTYZ17.dly | 2017-11-28 23:01:09 HD Request # 138 | Downloading Historical Daily chart data for RTYZ17. Starting date: 1967-11-29. Service: scdataallservices | 2017-11-28 23:01:14 HD Request # 138 | Using user Barchart Historical data account. | 2017-11-28 23:01:14 HD Request # 138 | Requesting historical Daily data for RTYZ17 starting at 1967-11-28 | 2017-11-28 23:01:14 HTTP connection to ds01.ddfplus.com:80 (258) | Creating socket. | 2017-11-28 23:01:14 HTTP connection to ds01.ddfplus.com:80 (258) | Connecting to IP: 8.18.161.123. | 2017-11-28 23:01:14 HD Request # 138 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for RTYZ17 | 2017-11-28 23:01:14 HD Request # 138 | Daily download COMPLETE for RTYZ17. Completion time: 0s. Unique request ID: 128 | 2017-11-28 23:01:14 Removed historical data download ID 128 | 2017-11-28 23:01:14 |
| [2017-11-29 02:19:38] |
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We have this resolved. There will be a new release out later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-01 00:23:25] |
| Usermb - Posts: 126 |
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I am very happy to confirm the fix, thank you.
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