Support Board
Date/Time: Fri, 01 Nov 2024 02:20:05 +0000
Sierra Chart CQG trading
View Count: 1872
| [2017-11-21 14:37:52] |
| User965825 - Posts: 15 |
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Hi, i changed data feed from ritmic to cqg and have a connection problem. Got a new username and password and still doesnt work.Have been deactivating my firewall etc. Have been passed here from amp futures. Regard Date Time Of Last Edit: 2017-11-21 14:38:38
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| [2017-11-21 16:03:30] |
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Make sure to follow the CQG setup instructions here: CQG Trading Platform Service: Setup Instructions If you are still not able to connect then provide us a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2017-11-21 16:39:27] |
| User965825 - Posts: 15 |
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Reading Internal Order ID file. | 2017-11-21 16:34:54 Reading Trade Orders file. | 2017-11-21 16:34:54 Reading Trade Positions file. | 2017-11-21 16:34:54 Listening on UDP port 22904. | 2017-11-21 16:34:54 Software version: 1644 | 2017-11-21 16:34:54 Enabled for: Advanced Features. | 2017-11-21 16:34:54 Enabled for: Sierra Chart Historical Data Service. | 2017-11-21 16:34:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-21 16:34:54 Current selected Data/Trading service: CQG FIX Trading | 2017-11-21 16:34:54 Chart Update Interval: 500 | 2017-11-21 16:34:54 Data/Trade Service Settings automatically set. | 2017-11-21 16:34:54 Time Zone: +00:00:00 (UTC+00) | 2017-11-21 16:34:54 2017-11-21 17:36:39 Local computer time | 2017-11-21 16:34:54 2017-11-21 16:36:39 Local computer time in UTC | 2017-11-21 16:34:54 2017-11-21 16:36:39 Local computer time in SC Time Zone | 2017-11-21 16:34:54 2017-11-21 16:36:36 Server time in UTC | 2017-11-21 16:34:54 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-11-21 16:34:54 Program path: C:\SierraChart\ | 2017-11-21 16:34:54 Data Files path: C:\SierraChart\Data\ | 2017-11-21 16:34:54 OS Version Number: 10.0 | 2017-11-21 16:34:54 Locale Setting: C | 2017-11-21 16:34:54 Checking for new symbol settings for service code cqg | 2017-11-21 16:34:54 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-11-21 16:34:54 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-11-21 16:34:54 Received 5 login tokens. | 2017-11-21 16:36:40 Requesting symbol settings for service code cqg. Overwrite = on. | 2017-11-21 16:36:40 Symbol settings received. | 2017-11-21 16:36:40 Processed 1336 symbol settings. | 2017-11-21 16:36:40 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-11-21 16:36:41 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-11-21 16:36:41 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-11-21 16:36:45 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-11-21 16:36:45 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-11-21 16:36:45 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-21 16:36:45 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-11-21 16:36:45 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-11-21 16:36:45 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-11-21 16:36:45 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-21 16:36:45 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-11-21 16:36:45 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-11-21 16:36:47 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-11-21 16:36:47 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-11-21 16:36:47 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-21 16:36:47 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-11-21 16:36:47 CQG FIX: Not connecting to trading server because Username is not specified. | 2017-11-21 16:36:50 CQG FIX Trading | Connecting to server demoapi.cqg.com | 2017-11-21 16:36:50 CQG WebSocket | Connecting to WebSocket server. | 2017-11-21 16:36:50 CQG WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2017-11-21 16:36:50 CQG WebSocket socket (6) | Connecting to IP: 208.48.16.32. | 2017-11-21 16:36:50 CQG WebSocket | Opening WebSocket. | 2017-11-21 16:36:50 CQG WebSocket | Sending WebSocket handshake. | 2017-11-21 16:36:50 CQG WebSocket | Received WebSocket handshake acknowledgment. | 2017-11-21 16:36:51 CQG WebSocket | Web socket state is now open. | 2017-11-21 16:36:51 CQG FIX Trading | WebSocket connected. | 2017-11-21 16:36:51 CQG FIX Trading | Sending market data logon message. | 2017-11-21 16:36:51 CQG FIX Trading | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2017-11-21 16:36:51 * CQG WebSocket socket (6) | Adding bytes from final send buffer from buffered socket: 8 | 2017-11-21 16:36:51 CQG WebSocket socket (6) | Initiating close of socket by core. | 2017-11-21 16:36:51 CQG WebSocket | WebSocket closed. | 2017-11-21 16:36:51 CQG FIX Trading | WebSocket closed. | 2017-11-21 16:36:51 CQG WebSocket socket (6) | Sending bytes from final send buffer: 8 | 2017-11-21 16:36:51 CQG FIX Trading | Disconnected. | 2017-11-21 16:36:51 CQG WebSocket socket (6) | Write in progress. Shutdown being delayed. | 2017-11-21 16:36:51 CQG WebSocket socket (6) | Write has completed. Shutdown being performed. | 2017-11-21 16:36:51 CQG WebSocket socket (6) | Shutdown started. Waiting for graceful close. | 2017-11-21 16:36:51 CQG WebSocket socket (6) | Socket gracefully closed by remote side. | 2017-11-21 16:36:51 CQG WebSocket socket (6) | Closed. | 2017-11-21 16:36:51 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-11-21 16:37:53 CQG FIX socket (7) | Creating socket. Using TLS 1.2. | 2017-11-21 16:37:53 CQG FIX socket (7) | Connecting to IP: 208.48.16.214. | 2017-11-21 16:37:53 CQG FIX: Sending the Logon message. | 2017-11-21 16:37:54 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2017-11-21 16:37:54 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2017-11-21 16:37:54 CQG FIX socket (7) | Initiating close of socket by core. | 2017-11-21 16:37:54 CQG FIX: Disconnected. | 2017-11-21 16:37:54 CQG FIX socket (7) | Write in progress. Shutdown being delayed. | 2017-11-21 16:37:54 CQG FIX Trading | Disconnected. | 2017-11-21 16:37:54 CQG FIX socket (7) | Write has completed. Shutdown being performed. | 2017-11-21 16:37:55 CQG FIX socket (7) | Shutdown started. Waiting for graceful close. | 2017-11-21 16:37:55 CQG FIX socket (7) | Socket gracefully closed by remote side. | 2017-11-21 16:37:55 CQG FIX socket (7) | Closed. | 2017-11-21 16:37:55 |
| [2017-11-21 17:17:05] |
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We see the following in your Message Log: CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2017-11-21 16:37:54 Refer to Common Error Message #6 here: CQG Trading Platform Service: Common Error Messages Sierra Chart Support |
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