Support Board
Date/Time: Sun, 24 Nov 2024 04:05:25 +0000
Unable to download tick data from iqfeed
View Count: 2765
| [2013-09-13 13:27:46] |
| User22396 - Posts: 191 |
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been having this problem since yday evening... since i have been having this problem thought i would do a fresh install of sc 1024 and setup data/trade service setting on the default for iqfeed but reduced the max historical intraday days to 90 and set time zone to denver was able to download minute data for multiple symbols...charted them and they looked fine then switched data/trade service setting (iqfeed) to try to download tick data set max to 30days so limit the amount of data and changed storage time unit to 1tick and restarted sc and iqfeed open chartbook and choose 'edit> delete all data and download' ...i download no historical tick data and my chart just displays the current bar nothin beyond the current time... is there an issue with sc or iqfeed downloading tick data? i have been using sc for over a year now and never had this problem using or downloading tick data have sent message log for review |
| [2013-09-13 16:33:57] |
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Please provide us a copy of the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2013-09-13 16:44:46] |
| User22396 - Posts: 191 |
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can you use the message log i sent this morning?...i am not at my machine
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| [2013-09-13 17:11:24] |
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Software version: 1024 | 2013-09-13 07:20:40 Usage end date: 2013-10-28 | 2013-09-13 07:20:40 Sierra Chart Historical Data Service is included. | 2013-09-13 07:20:40 Active service: IQFeed | 2013-09-13 07:20:40 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-13 07:20:40 2013-09-13 07:20:40 Local computer clock time | 2013-09-13 07:20:40 2013-09-13 13:20:40 GMT time | 2013-09-13 07:20:40 2013-09-13 07:20:40 Time zone adjusted time | 2013-09-13 07:20:40 Time difference to server time: 0 seconds. | 2013-09-13 07:20:40 Program path: C:\SierraChartTEST\ | 2013-09-13 07:20:40 Data Files path: C:\SierraChartTEST\Data\ | 2013-09-13 07:20:40 OS Version Number: 6.1 | 2013-09-13 07:20:40 IQ Feed: Connecting. | 2013-09-13 07:20:45 Starting DTN IQ Feed interface software. | 2013-09-13 07:20:45 IQ Feed: Connecting to Admin port 9300 | 2013-09-13 07:20:45 The network socket is connected. | 2013-09-13 07:20:46 IQ Feed: Connected to Admin port. | 2013-09-13 07:20:46 AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2013-09-13 07:20:46 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.5,409549,0,0,,0.03,0.0,, | 2013-09-13 07:20:46 AdminMessage: S,STATS,66.112.156.112,60003,500,,1,0,0,0,,,Not Connected,5.1.0.5,409549,0,0,,0.10,0.10,, | 2013-09-13 07:20:47 AdminMessage: S,STATS,66.112.156.112,60003,500,0,1,0,0,0,Sep 13 9:20AM,Sep 13 9:20AM,Connected,5.1.0.5,409549,0.06,0.02,0,0.19,0.09,0, | 2013-09-13 07:20:48 IQ Feed: Connecting to Level 1 port 5009 | 2013-09-13 07:20:48 The network socket is connected. | 2013-09-13 07:20:48 IQ Feed: Connected to Level 1 port. | 2013-09-13 07:20:48 IQ Feed: Connecting to Lookup port 9100 | 2013-09-13 07:20:48 IQ Feed: Connecting to Level 2 port (9200)... | 2013-09-13 07:20:48 The network socket is connected. | 2013-09-13 07:20:48 IQ Feed: Connected to Historical Data port. | 2013-09-13 07:20:48 IQ Feed: Fully connected. | 2013-09-13 07:20:48 The network socket is connected. | 2013-09-13 07:20:48 IQ Feed: Connected to Level 2 port. | 2013-09-13 07:20:48 IQFeed Level 2 error: Account not authorized for Level II | 2013-09-13 07:20:48 IQ Feed: Disconnected from Level 2 port. | 2013-09-13 07:20:48 Starting updates for: @EUZ13 | 2013-09-13 07:20:59 HD Request # 2 - Downloading Intraday chart data for @EUZ13 to the file @EUZ13.scid. Service: dtn | 2013-09-13 07:20:59 HD Request # 2 - Starting date and time in file: 2013-09-13 07:20:26.0 | 2013-09-13 07:20:59 HD Request # 2 - Requesting Tick data beginning at 2013-09-13 09:20:26 US Eastern Time. | 2013-09-13 07:20:59 Starting updates for: @EU#C | 2013-09-13 07:20:59 Starting updates for: QCL# | 2013-09-13 07:20:59 HD Request # 2 - Receiving historical Intraday Tick data for @EUZ13 | 2013-09-13 07:20:59 HD Request # 2 - Receiving Intraday data for @EUZ13 starting at 2013-09-13 07:20:26 | 2013-09-13 07:20:59 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-09-13 07:20:26 | 2013-09-13 07:20:59 HD Request # 2 - Received 182 records from 2013-09-13 07:20:26 to 2013-09-13 07:20:56 (30.0 seconds) and wrote 182 records for @EUZ13 | 2013-09-13 07:20:59 HD Request # 2 - Intraday download COMPLETE for @EUZ13 | 2013-09-13 07:20:59 Real-time intraday chart data file updates started for @EUZ13 | 2013-09-13 07:20:59 HD Request # 3 - Downloading Intraday chart data for @EU#C to the file @EU#C.scid. Service: dtn | 2013-09-13 07:20:59 HD Request # 3 - Starting date and time in file: 2013-09-13 07:20:26.0 | 2013-09-13 07:20:59 HD Request # 3 - Requesting Tick data beginning at 2013-09-13 09:20:26 US Eastern Time. | 2013-09-13 07:20:59 HD Request # 3 - Receiving historical Intraday Tick data for @EU#C | 2013-09-13 07:21:01 HD Request # 3 - Receiving Intraday data for @EU#C starting at 2013-09-13 07:20:26 | 2013-09-13 07:21:01 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-09-13 07:20:26 | 2013-09-13 07:21:01 HD Request # 3 - Received 183 records from 2013-09-13 07:20:26 to 2013-09-13 07:20:59 (33.0 seconds) and wrote 183 records for @EU#C | 2013-09-13 07:21:01 HD Request # 3 - Intraday download COMPLETE for @EU#C | 2013-09-13 07:21:01 Real-time intraday chart data file updates started for @EU#C | 2013-09-13 07:21:01 HD Request # 4 - Downloading Intraday chart data for QCL# to the file QCL#.scid. Service: dtn | 2013-09-13 07:21:01 HD Request # 4 - Starting date and time in file: 2013-09-13 07:20:26.0 | 2013-09-13 07:21:01 HD Request # 4 - Requesting Tick data beginning at 2013-09-13 09:20:26 US Eastern Time. | 2013-09-13 07:21:01 HD Request # 4 - Receiving historical Intraday Tick data for QCL# | 2013-09-13 07:21:05 HD Request # 4 - Receiving Intraday data for QCL# starting at 2013-09-13 07:20:26 | 2013-09-13 07:21:05 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-09-13 07:20:26 | 2013-09-13 07:21:05 HD Request # 4 - Received 235 records from 2013-09-13 07:20:26 to 2013-09-13 07:21:04 (38.0 seconds) and wrote 235 records for QCL# | 2013-09-13 07:21:05 HD Request # 4 - Intraday download COMPLETE for QCL# | 2013-09-13 07:21:05 Real-time intraday chart data file updates started for QCL# | 2013-09-13 07:21:05 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTEST\Data\@EU#C.scid | 2013-09-13 07:21:10 HD Request # 5 - Downloading Intraday chart data for @EU#C to the file @EU#C.temp.scid. Service: dtn | 2013-09-13 07:21:10 Compressing file: C:\SierraChartTEST\Data\@EU#C.temp.scid. This may take a while... | 2013-09-13 07:21:10 HD Request # 5 - Requesting Minute data beginning at 2013-08-14 09:21:10 US Eastern Time. | 2013-09-13 07:21:10 HD Request # 5 - Receiving Intraday Minute data for @EU#C | 2013-09-13 07:21:12 HD Request # 5 - Receiving Intraday data for @EU#C starting at 2013-08-14 07:22:00 | 2013-09-13 07:21:12 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-08-14 07:22:00 | 2013-09-13 07:21:12 HD Request # 5 - Received 28327 records from 2013-08-14 07:22:00 to 2013-09-13 07:21:00 (30.0 days) and wrote 28327 records for @EU#C | 2013-09-13 07:21:13 HD Request # 5 - Intraday download COMPLETE for @EU#C | 2013-09-13 07:21:13 HD Request # 6 - Downloading Intraday chart data for @EU#C to the file @EU#C.temp.scid. Service: dtn | 2013-09-13 07:21:13 HD Request # 6 - Requesting Tick data beginning at 2013-08-14 09:21:13 US Eastern Time. | 2013-09-13 07:21:13 HD Request # 6 - Receiving historical Intraday Tick data for @EU#C | 2013-09-13 07:21:15 HD Request # 6 - Receiving Intraday data for @EU#C starting at 2013-08-14 07:21:23 | 2013-09-13 07:21:15 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-08-14 07:21:23 | 2013-09-13 07:21:15 HD Request # 6 - Received 2404304 records from 2013-08-14 07:21:23 to 2013-09-13 07:21:21 (30.0 days) and wrote 2404304 records for @EU#C | 2013-09-13 07:21:30 HD Request # 6 - Copying downloaded Intraday chart data from @EU#C.temp.scid to @EU#C.scid | 2013-09-13 07:21:30 HD Request # 6 - Error reading the last record in the destination Intraday data file. No record at index -1. | 2013-09-13 07:21:30 HD Request # 6 - Intraday download COMPLETE for @EU#C | 2013-09-13 07:21:30 Real-time intraday chart data file updates started for @EU#C | 2013-09-13 07:21:30 It looks like you are hitting the Tick Data Limitation during Primary Session Hours: http://www.sierrachart.com/index.php?l=doc/DTNIQFeed.html#TickLimitMarketHours Sierra Chart Support Date Time Of Last Edit: 2013-09-13 17:12:42
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| [2013-09-13 17:35:29] |
| User22396 - Posts: 191 |
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i am aware of the limitation and this was also occuring last nite...also if i typed in a new contract i have never tracked and tried to download would give me only current data and then new data going forward but nothing historical with this new instance running this morning i had the same issue but would have to keep switching the data/trade service setup from tick to minute...once i had some minute in the database then i could do 'edit download data-intrday chart' and that would pull in some tick data...it seems like tryin to download fresh tick data was not workin? |
| [2013-09-13 17:37:53] |
| User22396 - Posts: 191 |
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using 'edit> delete all data and download' would just bring me back to just current data and only capture new going forward...nothin historical
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| [2013-09-13 17:42:41] |
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We see a problem in the latest version when downloading both Historical Minute and Tick data. We will correct this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-13 17:43:02
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| [2013-09-13 19:25:01] |
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This problem is now resolved. Update to the latest release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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