Support Board
Date/Time: Thu, 16 Jan 2025 20:07:22 +0000
Interface glitch on a secondary monitor
View Count: 1147
| [2017-11-16 16:11:32] |
| NeoXx - Posts: 6 |
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My laptop is connected to an external monitor which acts as an extended desktop. Viewing sierra chart on the external monitors creates some interface artifacts as you can see on the attached file. Some horizontal lines are not seen correctly and also the candles. I wonder if this has something to do with the fact that my laptop's display resolution is different than the external monitors' and sierra chart configured itself at first for my laptop resolution. Any way to reset the user interface or an alternate solution? Date Time Of Last Edit: 2017-11-16 16:12:07
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 Capture.PNG / V - Attached On 2017-11-16 16:10:19 UTC - Size: 25.82 KB - 321 views |
| [2017-11-16 17:56:12] |
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Do you mean some of those horizontal lines have a more faint appearance than the others? The ones in the middle. Maybe there are other lines drawn on top of them affecting the display. I wonder if this has something to do with the fact that my laptop's display resolution is different than the external monitors' and sierra chart configured itself at first for my laptop resolution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-16 18:28:05] |
| NeoXx - Posts: 6 |
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Yes exactly, some lines have a faint appearance and that does not happen when viewed on my laptop's display. Also you can see that some candle ticks have a faint appearance and are barely seen. |
| [2017-11-16 19:07:34] |
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OK this is definitely something that we have not seen before. At those locations where you see the faint horizontal lines, if there is nothing else displayed which could be interfering, which looks like there is nothing else, then this is simply a function of the operating system. It is not anything that Sierra Chart has any control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-16 19:09:26
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| [2017-11-16 19:08:35] |
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This we do not observe: Also you can see that some candle ticks have a faint appearance and are barely seen.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-17 14:03:50] |
| NeoXx - Posts: 6 |
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There is nothing blocking the view. Perhaps it is the OS then. Thank you for the help
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| [2017-11-17 16:20:03] |
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Yes it must be but this is very unusual. It is not something we have ever seen before. If you do notice a difference with the horizontal grid lines when you move the chart to the other monitor, then that would be a definitive indication that this is an operating system level issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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