Support Board
Date/Time: Sun, 24 Nov 2024 03:54:34 +0000
Payment Error: "Error = -1 is unknown GW error code for the PPP"
View Count: 1913
| [2013-09-13 07:29:42] |
| reggytrades - Posts: 29 |
|
Can you tell me why I am getting this error? Thx.
|
| [2013-09-13 08:04:50] |
| |
|
We will have to check on this. We did see that you successfully paid for package 2. We assume you want package 1 and we are going to change that now for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-13 08:08:12] |
| |
|
Your account is now all set. Please restart Sierra Chart. On the payment page, there are other payment methods. Use World Pay next time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-13 09:15:36] |
| |
|
This has now been researched. This is what the payment processor said: Please be advised that the transactions of the user below were declined by the bank and not by Gate2Shop. Actual reasons of bank refusals are unknown to us. In cases of bank decline, it is recommended to advise the card owner to contact his issuer bank and ask about the reason for refusal.
There are two things you can do in this case. Use the World Pay payment option. Also when using the new payment option that supports numerous payment types, there is a choice for PayPal. You can choose to use paypal and pay through your Credit/Debit card. Your card provider may not refuse it in that case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-13 09:38:08] |
| reggytrades - Posts: 29 |
|
I have current version of SC installed. Just paid for package 2, expiry date of the package is 9-24-2013? This expiry date still shows in message log after restarting to version 1024 of SC? Do I need to do something here? Thx
|
| [2013-09-13 09:58:36] |
| |
|
We changed your package to 1. Do you want package 2? That only works with the bitcoin data services.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-13 16:32:02] |
| |
|
Your original error was: Refused by the bank (Customer has to refer to his issuer bank)
Sierra Chart Support |
To post a message in this thread, you need to log in with your Sierra Chart account: