Support Board
Date/Time: Thu, 16 Jan 2025 19:05:18 +0000
Stop doesn't working
View Count: 862
| [2017-11-12 17:31:46] |
| User768593 - Posts: 2 |
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In my last trades the stop orders send by the software begin to fail...when the price reach the stop order this order is just cancelled, what going wrong?
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| [2017-11-12 20:07:27] |
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We see you are using BitMEX. Look at the order in the Trade >> Trade Orders and Positions >> Orders tab. If you see an Exchange Order ID for the order, it has been submitted to BitMEX. After that if you have any questions about the order, contact BitMEX. We are not in any position to answer these types of questions. If the order has been received by BitMEX, and there is some execution problem, we have no idea why. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-12 20:17:16
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| [2017-11-12 20:17:22] |
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The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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