Support Board
Date/Time: Thu, 16 Jan 2025 18:52:25 +0000
API - Login rejected: Username not specified.
View Count: 1368
| [2017-11-10 12:02:08] |
| User14532 - Posts: 6 |
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hi. I use my own software to upload data via API. The DTC Protocol Server for realtime data works fine. But now I have found that I can not connect to the Historical Server DTC (see log). A few months ago everything worked. I did not change anything in the code. I tried everything, including on / off Require Autentication, but nothing helps. After sending Logon_Reguest (with username), we get a message "HD Server | Login rejected: Username not specified. | 2017-11-10 12:38:41" This is not true, username is entered. The same Logon_Request command for the Realtime Data Server (DTC Protocol Server) works. I do not know what's changed with you since it worked for me before. Thanks for help. Software version: 1531 | 2017-11-10 12:38:35 Uses New Spreadsheets | 2017-11-10 12:38:35 Usage end date: 2017-11-18 | 2017-11-10 12:38:35 Enabled for: Advanced Features. | 2017-11-10 12:38:35 Enabled for: Sierra Chart Historical Data Service. | 2017-11-10 12:38:35 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-11-10 12:38:35 Enabled for: INDEXES_DATA_BARCHART | 2017-11-10 12:38:35 Enabled for: CME (Trading Account Required) | 2017-11-10 12:38:35 Enabled for: CBOT (Trading Account Required) | 2017-11-10 12:38:35 Enabled for: COMEX (Trading Account Required) | 2017-11-10 12:38:35 Enabled for: NYMEX (Trading Account Required) | 2017-11-10 12:38:35 Received 1 data feed usernames. | 2017-11-10 12:38:35 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-10 12:38:35 Current selected Data/Trading service: Interactive Brokers | 2017-11-10 12:38:35 Chart Update Interval: 500 | 2017-11-10 12:38:35 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2017-11-10 12:38:35 2017-11-10 12:38:35 Local computer time | 2017-11-10 12:38:35 2017-11-10 11:38:35 Local computer time in UTC | 2017-11-10 12:38:35 2017-11-10 12:38:35 Local computer time in SC Time Zone | 2017-11-10 12:38:35 2017-11-10 08:16:24 Server time in UTC | 2017-11-10 12:38:35 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-11-10 12:38:35 Program path: C:\SierraChart\ | 2017-11-10 12:38:35 Data Files path: C:\SierraChart\Data\ | 2017-11-10 12:38:35 OS Version Number: 6.2 | 2017-11-10 12:38:35 Locale Setting: C | 2017-11-10 12:38:35 HD Server | New server thread for client has been created for incoming connection. | 2017-11-10 12:38:41 Socket (100) | Creating socket. | 2017-11-10 12:38:41 HD Server | Login rejected: Username not specified. | 2017-11-10 12:38:41 HD Server | Login rejected: Username not specified | 2017-11-10 12:38:41 HD Server | Timed out waiting for client to close socket. | 2017-11-10 12:38:47 Socket (100) | Initiating close of socket by core. | 2017-11-10 12:38:47 Socket (100) | Shutdown started. Waiting for graceful close. | 2017-11-10 12:38:47 HD Server | Server thread ending. Socket closed. | 2017-11-10 12:38:47 |
| [2017-11-10 19:30:23] |
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We have looked into this, and definitely the username was not actually provided but probably the problem has something to do with a difference with encoding compared to what the server is expecting. What DTC encoding are you using? The default is "Binary". Refer to: DTC Messages and Procedures: Encoding Request Sequence Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-11 22:32:35
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| [2017-11-11 15:42:26] |
| User14532 - Posts: 6 |
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Thanks for your quick response. I was able to solve the problem. Just update to version 1641 and logon_request is working again. |
| [2017-11-11 18:36:40] |
| User14532 - Posts: 6 |
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Is there an option to load market data without launching the sierrachart application? For example, via HTTP GET request from your server? (for example - as can be done from quandl "https://www.quandl.com/api/v3/datasets/WIKI/FB.json?column_index=4&start_date=2014-01-01&end_date=2014-12-31&collapse=monthly&transform= rdiff & API_KEY = YOURAPIKEY "?) Thank you for your response |
| [2017-11-11 22:23:14] |
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Disregard the prior answer. It was deleted and meant for another thread. No, there is no way to access the data in this way. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-11 22:30:55] |
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Actually the answer we gave previously was in response to post #3: Not sure why updating would have helped.
The only recent change to the DTC historical data server, was when using the server, if you have set a specific encoding in Sierra Chart other than "Automatic" that encoding would be used when previously it was not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-11 22:31:56
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