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Bitmex stopped realtime data.

View Count: 1309

[2017-11-05 21:16:20] #1 [Go To First Post]
User198817 - Posts: 56
Realtime orderbook data is not being downloaded any more. Restarted the client, even downloaded latest version. It's just frozen. http://www.sierrachart.com/image.php?Image=1509916564938.png It's very critical that this works! :(

[2017-11-05 21:32:23] #2 [Go To First Post]
User198817 - Posts: 56
If problem is on your side, please look at this ASAP

[2017-11-05 22:00:41] #3 [Go To First Post]
User198817 - Posts: 56
http://www.sierrachart.com/image.php?Image=1509919211795.png no data all atm. Tried reinstalling sierrachart in another folder, fresh setup, same problem.

[2017-11-05 22:32:07] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are looking into this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-05 22:56:09] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see the problem and we are resolving it now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-05 23:02:32] #6 [Go To First Post]
User198817 - Posts: 56
There it came back, thanks.

[2017-11-05 23:05:45] #7 [Go To First Post]
User198817 - Posts: 56
Great job on merging the price levels. Are you gonna prevent this from happening again in the future?

[2017-11-05 23:37:27] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Are you gonna prevent this from happening again in the future? The problem that occurred with market depth data not being transmitted, was the result of a programming oversight in the new code to combine levels. Now that it is corrected, it simply cannot happen again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-06 01:09:14

[2017-11-06 00:17:44] #9 [Go To First Post]
User198817 - Posts: 56
Great, thanks for the clarification.

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