Support Board
Date/Time: Sun, 24 Nov 2024 04:43:48 +0000
CTS FIX BETA
View Count: 1284
| [2013-09-11 13:19:15] |
| User51517 - Posts: 58 |
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Hi I communicated user's frustration with frequent SIM FIX server outage to CTS support this morning. They made a point that their FIX is still in beta. I do think SC moved a bit too fast migrating a live platform to a beta feed. Here's their response: Sierra moved to using our FIX interface Beta. We are looking into issues but we have no ETA at this time. Our FIX interface is considered Beta and it is our understanding that Sierra is making this clear to users but we have no control over how Sierra communicate these details to their customers. |
| [2013-09-11 14:30:46] |
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We worked very hard to get this out as soon as possible because there were some problems with the old API we were solving by using FIX. We did not expect this level of difficulty with FIX. We expected this to be better and whatever small problems there are, would be resolved in a reasonable time. Yes it is still new. In our testing, the only issue that we were seeing had to do with the downloading of historical order fills upon connection. This was not a critical problem. There were some trading related issues, but those were resolved by both sides promptly. This problem involved something with CPU load, which was not expected. We have now made this clear that the use of FIX is new/beta: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#Set-upInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-12 05:17:21
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| [2013-09-11 14:34:30] |
| ganz - Posts: 1048 |
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User51517 a month ago i asked cts - was fix api in the beta stage or not. they answered me that fix api was ready to go and their intention was to mark the api as production in the nearest future. SC Team and SC users have tested it and this is the result, imho. |
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