Support Board
Date/Time: Thu, 16 Jan 2025 09:52:57 +0000
chart is drawing much slower than data received
View Count: 950
| [2017-10-23 17:54:46] |
| User495024 - Posts: 9 |
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I'm getting accurate and timely data from my data feed (Interactive Brokers), but the charts connected to the NDX ticker are updating several minutes behind the data. The NQ charts are updating just fine. I checked this: Global Settings >> Data/Trade Service Settings >> Data and Other Settings >> Record True Real-Time Data in Intraday Charts and it is set to FALSE. I just updated to the newest version of Sierra Chart last night and suspect this has something to do with it as this has never happened to me before. |
| [2017-10-24 04:34:56] |
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Tell us the exact symbol you are referring to. We need the exact symbol. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-24 04:35:10
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| [2017-10-24 11:58:06] |
| User495024 - Posts: 9 |
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Sorry, but I was able to figure this out on my own. The Sierra Chart update blew out my client ID and server settings (is there a reason it won't save these settings?), so the wrong TWS account was being used for data and thus the NDX charts were using delayed data. Issue solved.
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| [2017-10-24 14:34:00] |
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The Interactive Brokers settings you have set will not be changed or erased but we do not know the circumstances surrounding that or the exact details and if there any external issues. It is simply impossible for us to answer anything about that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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