Support Board
Date/Time: Thu, 16 Jan 2025 11:03:49 +0000
Chart Calculator Not Working
View Count: 1449
| [2017-10-23 17:44:07] |
| User456876 - Posts: 3 |
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Hello - recently my chart calculator is not working correctly. It will ONLY snap to 5 PIP interval locations (i.e. - 1.17405, 1.17410, 1.17415, 1.17420) - even with the AutoSnap enabled, it will ONLY snap to the closest 5 PIP price of the wick of the candle or the open or close. I have tried reloading an older version (1605) but it does not help. I have this issue on both my Windows 10 (VM Ware on Mac) and Windows 7 (Computer). Is there something I did (or something I can change) to get the system back to the 1 PIP background grid? Thank you Ryan Smith |
| [2017-10-23 17:46:55] |
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You need to adjust the Tick Size setting in the chart. Refer to: Chart Settings: Tick Size (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-23 18:17:45] |
| User456876 - Posts: 3 |
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Hmmm - still not working. I tried changing the tick size for the EURUSD, but no change. This issue is for ALL chart currencies, not just one in particular. I use FC Forex Data (FXCM) as my data feed.
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| [2017-10-23 18:21:03] |
| User456876 - Posts: 3 |
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I just found the issue - still not sure how it happened. My tick size on my chart settings (not global settings) was at .00005. Price setting was correct. Thanks you the advise and help
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