Support Board
Date/Time: Thu, 16 Jan 2025 09:56:49 +0000
v1624 issues
View Count: 873
| [2017-10-20 12:19:37] |
| User10186 - Posts: 2 |
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After updating to v1624 all my range charts now show as various minute charts. After redoing all charts to range and closing Sierra they are minute charts again upon reopening Sierra. Tried rolling back to previous version but problem persists. Unable to use Sierra at this point due to excessive time required to redo all charts daily. Please advise, Thank you. |
| [2017-10-20 16:54:11] |
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We apologize for this. This was an unexpected issue. It has been resolved in version 1625. Follow the instructions here to update: Software Download: Fast Update After updating you need to change the Bar Period Type in Chart >> Chart Settings back to the Range Per Bar setting you were using. Or you can use a backup Chartbook as explained here: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-21 20:01:40] |
| User10186 - Posts: 2 |
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All back in order. Thank you for the prompt response.
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