Support Board
Date/Time: Thu, 16 Jan 2025 08:59:33 +0000
SC disconnects from CTS FIX every 5-10 minutes
View Count: 884
| [2017-10-18 05:41:59] |
| Alexander - Posts: 15 |
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Hello, Support Team, Last month, SC disconnects from CTS FIX every 5-10 minutes. Every time, I get the same message: CTS FIX socket (10) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-10-18 01:02:50 CTS FIX socket (10) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-10-18 01:02:50 CTS FIX socket (10) | Initiating close of socket by core. | 2017-10-18 01:02:50 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2017-10-18 01:02:50 CTS FIX socket (10) | Shutdown started. Waiting for graceful close. | 2017-10-18 01:02:50 Connection to the external service has been lost. | 2017-10-18 01:02:50 CTS T4 FIX | Disconnected. | 2017-10-18 01:02:50 CTS FIX socket (10) | Received socket Close event. | 2017-10-18 01:02:50 CTS FIX socket (10) | Still waiting for graceful close or receive error. | 2017-10-18 01:02:50 CTS FIX socket (10) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-10-18 01:03:52 CTS FIX socket (10) | Closed. | 2017-10-18 01:03:52 CTS FIX socket (10) | Deleting network socket now after delay. | 2017-10-18 01:04:22 The PING test does not show any problems with the connection: Ping statistics for 69.44.110.106: Packets: Sent = 100, Received = 100, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 157ms, Maximum = 161ms, Average = 157ms |
| [2017-10-18 17:03:08] |
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There probably is not anything we can do. But we need to see the entire Message Log. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-18 17:03:19
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