Support Board
Date/Time: Thu, 16 Jan 2025 08:08:57 +0000
OCO orders cancelled
View Count: 756
| [2017-10-13 16:51:20] |
| User14266 - Posts: 225 |
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Two open OCO orders were both cancelled. TOP says "Cancelling due to no order update from server". I just uploaded the log. CTS/Wedbush Please advise. Thanks. |
| [2017-10-13 17:01:19] |
| User14266 - Posts: 225 |
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Also, I am experiencing the same connection issues as this user: server keeps disconnecting since yesterday around 6pm PST Date Time Of Last Edit: 2017-10-13 17:02:04
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| [2017-10-13 17:23:55] |
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What is the Service Order ID of those orders? You can see this field in Trade >> Trade Orders and Positions >> Orders. In regards to the connectivity issue, the cause of that is not clear at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-13 17:25:38] |
| User14266 - Posts: 225 |
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6745 6746 |
| [2017-10-13 17:32:27] |
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Also refer to this post here: server keeps disconnecting since yesterday around 6pm PST | Post: 129182 In regards to orders 6745 and 6746, those are working on the server and are good. So no problem there. If you still do not see those orders working, the problem is that Sierra Chart is not able to connect to the Sierra Chart CTS server. Refer to the post we linked to above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-13 17:39:36] |
| User14266 - Posts: 225 |
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I do see the orders now. A restart solved the issue. I am using Mint/Wine. Could this be a cause? The orders clearly said "cancelled" in the trade log. Now they are pending orders. |
| [2017-10-13 17:40:20] |
| User14266 - Posts: 225 |
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Correction Mint/Crossover.
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| [2017-10-13 17:45:46] |
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. I am using Mint/Wine. Could this be a cause? Yes for sure this is the cause. Now it explains why that error message was being reported as unknown.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-13 17:47:57] |
| User14266 - Posts: 225 |
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That's disappointing. I know you don't support this. I suppose I will have to use windows.
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