Support Board
Date/Time: Thu, 16 Jan 2025 05:54:49 +0000
Delay When Changing Certain Menu Settings
View Count: 665
| [2017-10-10 14:15:42] |
| Xfanman1 - Posts: 320 |
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Starting a couple of version changes ago I get a significant delay when opening certain Menu Items that I did not experience prior to this. As an example, If I open Trade/Customize Chart/Trade DOM Columns it will take approximately 20 seconds to pull the menu up every time. The functionality works fine and I can save the changes quickly and move on. If I immediately go back into the same menu item I'll get the same delay. This was the first menu problem I noticed approximately 2 weeks ago. Today, I tried to add a custom control button (and I got the same behavior on that menu. I right clicked on a Control Bar Button of Chartbook 1 and selected Configure Button and got a long delay also. After I notice the hang, I'll click the menu bar and on Help when the menu text grays out and it "seems" to pop up sometimes after I click on Help. This could have nothing to do with it and the menu may have popped up anyway but--maybe not. I have a very fast system with ample memory. My Task Manager shows nothing out of the ordinary when these hangs/delays take place and other tasks in SC work very quickly. All my studies show minimal processing time of Zero - 2ms so something else is going on internally (I believe). If you need a log file or anything else please let me know. Thanks -- Scott |
| [2017-10-10 17:08:24] |
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There is nothing we can do from our side about this. This is not specific to any particular version. It is an operating system level issue. We recommend reviewing help topic 30: Http://www.sierrachart.com/index.php?page=doc/helpdetails30.html You may want to increase the Chart Update Interval: http://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#ChartUpdateInterval Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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