Support Board
Date/Time: Thu, 16 Jan 2025 08:03:35 +0000
Abnormal line/ray behavior
View Count: 1177
| [2017-10-09 15:19:15] |
| User472677 - Posts: 356 |
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After drawing a line/ray when I click the left mouse button, the line disappears.
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| [2017-10-09 17:49:54] |
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This might be due to the color of the Line. Change it to another color. Refer to: Chart Drawing Tools: Drawing Tool Configuration But it would seem more likely that the problem would actually be that it would not appear while drawing it and when completing the drawing it would then appear, if it were a color problem. But not necessarily. If you still have difficulty try drawing the Line on a new chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-09 17:51:04
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| [2017-10-09 18:12:25] |
| User472677 - Posts: 356 |
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Thx for prompt response. You are very insightful. The issue is only with existing historical day charts. there is no issue with existing intraday charts. when I open a brand new historical day chart, there is no issue. there are a large number of complex existing historical charts, I can not just delete them and start over. If I duplicate an existing chart, the issue is also in the new duplicated chart. the issue did no t exist last week. It just started to happen today. Nothing had changed. Subsequent to the issue I have upgraded to the latest version but it does not fix the problem. I am at a loss, looking forward to your help |
| [2017-10-09 18:13:43] |
| User472677 - Posts: 356 |
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changing the color does not help
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| [2017-10-09 18:19:48] |
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Check this setting: Chart Settings: Draw Non-Highlight Chart Drawings Underneath Main Graph and Studies (Chart >> Chart Settings >> Chart Drawings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-09 19:03:21] |
| User472677 - Posts: 356 |
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This setting was checked. I unchecked it and saved. the problem was still there. so I restarted sc and confirmed that the setting is not checked. the problem is still there.
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| [2017-10-09 22:04:15] |
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Provide us one of the charts this is occurring with by following these instructions here: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-10 17:38:18] |
| User472677 - Posts: 356 |
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chartbook9 has just been uploaded
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Private File Attachment Deleted.  Chartbook9.cht - Attached On 2017-10-10 17:37:29 UTC - Size: 61.56 KB - 363 views |
| [2017-10-10 18:13:35] |
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Uncheck Chart >> Hide Chart Drawings for the chart. You have also hidden the menu on that chart, so not really certain how you can do that unless you attach it back to the main window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-10 18:14:04
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