Support Board
Date/Time: Thu, 16 Jan 2025 05:57:59 +0000
Jeff Kirsch No Connection - I tried connecting have been unsuccesful for the last 14 days
View Count: 1012
| [2017-10-06 20:24:33] |
| User680316 - Posts: 1 |
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Reading Internal Order ID file. | 2017-10-06 16:17:04 Reading Trade Orders file. | 2017-10-06 16:17:04 Reading Trade Positions file. | 2017-10-06 16:17:04 Listening on UDP port 22903. | 2017-10-06 16:17:04 Software version: 1621 | 2017-10-06 16:17:04 Usage end date: 2017-10-07 | 2017-10-06 16:17:04 Enabled for: Advanced Features. | 2017-10-06 16:17:04 Enabled for: Advanced Features 2. | 2017-10-06 16:17:04 Enabled for: Sierra Chart Historical Data Service. | 2017-10-06 16:17:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-06 16:17:04 Current selected Data/Trading service: CQG WebAPI | 2017-10-06 16:17:04 Chart Update Interval: 500 | 2017-10-06 16:17:04 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-10-06 16:17:04 2017-10-06 16:18:15 Local computer time | 2017-10-06 16:17:04 2017-10-06 20:18:15 Local computer time in UTC | 2017-10-06 16:17:04 2017-10-06 16:18:15 Local computer time in SC Time Zone | 2017-10-06 16:17:04 2017-10-06 20:18:17 Server time in UTC | 2017-10-06 16:17:04 Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-10-06 16:17:04 Program path: C:\SierraChart\ | 2017-10-06 16:17:04 Data Files path: C:\SierraChart\Data\ | 2017-10-06 16:17:04 OS Version Number: 10.0 | 2017-10-06 16:17:04 Locale Setting: C | 2017-10-06 16:17:04 Checking for new symbol settings for service code cqg | 2017-10-06 16:17:04 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-10-06 16:17:04 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-10-06 16:17:04 Symbol settings are up-to-date for cqg | 2017-10-06 16:17:04 Received 5 login tokens. | 2017-10-06 16:17:04 HTTPS connection to www.sierrachart.com:443 (6) | Creating socket. Using TLS 1.2. | 2017-10-06 16:18:18 HTTPS connection to www.sierrachart.com:443 (6) | Connecting to IP: 204.15.192.108. | 2017-10-06 16:18:18 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event. | 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (6) | Socket gracefully closed by remote side. | 2017-10-06 16:18:23 HTTPS connection to www.sierrachart.com:443 (6) | Initiating close of socket by core. | 2017-10-06 16:18:23 HTTPS connection to www.sierrachart.com:443 (6) | Received socket Close event. | 2017-10-06 16:18:23 HTTPS connection to www.sierrachart.com:443 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-06 16:18:23 HTTPS connection to www.sierrachart.com:443 (6) | Closed. | 2017-10-06 16:18:23 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-10-06 16:18:26 CQG WebSocket | Connecting to WebSocket server. | 2017-10-06 16:18:26 CQG WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2017-10-06 16:18:26 CQG WebSocket socket (7) | Connecting to IP: 208.48.16.32. | 2017-10-06 16:18:26 CQG WebSocket | Opening WebSocket. | 2017-10-06 16:18:26 CQG WebSocket | Sending WebSocket handshake. | 2017-10-06 16:18:26 CQG WebSocket | Received WebSocket handshake acknowledgment. | 2017-10-06 16:18:26 CQG WebSocket | Web socket state is now open. | 2017-10-06 16:18:26 CQG WebAPI | WebSocket connected. | 2017-10-06 16:18:26 CQG WebAPI | Sending market data logon message. | 2017-10-06 16:18:26 CQG WebAPI | Logon successful. Session Token = X1tJ0TPJdJ8rcuD6bHAMVTwYuL1uzWzX5CkTsF6BUN8D5aFYVwD9HlMBXWA+6uvzyxnqa/t15VX | 2017-10-06 16:18:26 CQG WebAPI | Connected to data and trading server. | 2017-10-06 16:18:26 CQG WebAPI | Sending Trade Accounts request message. | 2017-10-06 16:18:26 CQG WebAPI | Brokerage name: SierraDemo Account Name: DEMOSIERRA253 | 2017-10-06 16:18:26 CQG WebAPI | Sending collateral subscribe request. | 2017-10-06 16:18:26 CQG WebAPI | Sending positions subscribe request. RequestID=341026 | 2017-10-06 16:18:31 CQG WebAPI | Sending orders subscribe request. RequestID=341027 | 2017-10-06 16:18:31 F.US.GCEZ17 1 Min #1 | Reloading chart. | 2017-10-06 16:18:44 CQG WebAPI | Starting real-time market data updates for: F.US.GCEZ17. ID: 1 | 2017-10-06 16:18:45 CQG WebAPI | Sending symbol resolution request for F.US.GCEZ17. ID: 341028 | 2017-10-06 16:18:45 CQG WebAPI | Requesting security definition data for: F.US.GCEZ17. ID: 1 | 2017-10-06 16:18:45 Intraday data recording state for symbol F.US.GCEZ17 is set to download 'Pending'. | 2017-10-06 16:18:45 Delaying start of download for F.US.GCEZ17 | 2017-10-06 16:18:45 CQG WebAPI | Received symbol resolution report for symbol F.US.GCEZ7. Search Symbol: F.US.GCEZ17. Request ID: 341028. Contract ID: 1. | 2017-10-06 16:18:45 CQG WebAPI | Requesting market data for F.US.GCEZ17 | 2017-10-06 16:18:45 Delaying start of download for F.US.GCEZ17 | 2017-10-06 16:18:46 HD Request # 2 | Downloading Intraday chart data for F.US.GCEZ17 to the file F.US.GCEZ17.scid. Service: cqg | 2017-10-06 16:18:50 HD Request # 2 | Download start date-time: 2017-10-06 16:16:49.000 | 2017-10-06 16:18:50 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-10-06 16:18:50 Socket (8) | Creating socket. | 2017-10-06 16:18:50 Socket (8) | Connecting to IP: 192.81.56.146. | 2017-10-06 16:18:50 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-10-06 16:18:50 HD Request # 2 | Sending historical data logon request message. | 2017-10-06 16:18:50 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-10-06 16:16:49. Record interval: 1. Symbol: F.US.GCEZ17 | 2017-10-06 16:18:50 HD Request # 2 | Decompressing data. | 2017-10-06 16:18:50 HD Request # 2 | Receiving Intraday data for F.US.GCEZ17 starting at 2017-10-06 16:16:49 | 2017-10-06 16:18:50 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-10-06 16:16:49 | 2017-10-06 16:18:50 Socket (8) | Initiating close of socket by core. | 2017-10-06 16:18:50 Socket (8) | Shutdown started. Waiting for graceful close. | 2017-10-06 16:18:50 Historical data download thread signaled to stop. | 2017-10-06 16:18:50 HD Request # 2 | Received 13 records from 2017-10-06 16:16:49 to 2017-10-06 16:18:42 (113.0 seconds) and wrote 13 records for F.US.GCEZ17 | 2017-10-06 16:18:50 HD Request # 2 | Intraday download COMPLETE for F.US.GCEZ17. Completion time: 0s. Unique request ID: 1 | 2017-10-06 16:18:50 Removed historical data download ID 1 | 2017-10-06 16:18:50 Real-time Intraday chart data file updates started for F.US.GCEZ17 | 2017-10-06 16:18:50 Opened cached Intraday file: C:\SierraChart\Data\F.US.GCEZ17.scid | 2017-10-06 16:18:50 Intraday chart data file opened for F.US.GCEZ17 | 2017-10-06 16:18:50 Socket (8) | Socket gracefully closed by remote side. | 2017-10-06 16:18:50 Socket (8) | Closed. | 2017-10-06 16:18:50 F.US.GCEZ17 1 Min #1 | Reloading chart. | 2017-10-06 16:20:34 CQG WebAPI | Received LoggedOff message. Reason: Your session is about to close. | 2017-10-06 16:21:34 Connection to the external service has been lost. | 2017-10-06 16:21:34 CQG WebAPI | Sending Web API Logoff message. | 2017-10-06 16:21:34 CQG WebSocket socket (7) | Adding bytes from final send buffer from buffered socket: 8 | 2017-10-06 16:21:34 CQG WebSocket socket (7) | Initiating close of socket by core. | 2017-10-06 16:21:34 CQG WebSocket | WebSocket closed. | 2017-10-06 16:21:34 CQG WebAPI | WebSocket closed. | 2017-10-06 16:21:34 CQG WebSocket socket (7) | Write in progress. Shutdown being delayed. | 2017-10-06 16:21:34 CQG WebAPI | Disconnected. | 2017-10-06 16:21:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-10-06 16:21:34 CQG WebSocket socket (7) | Sending bytes from final send buffer: 8 | 2017-10-06 16:21:34 CQG WebSocket socket (7) | Write has completed. Shutdown being performed. | 2017-10-06 16:21:34 CQG WebSocket socket (7) | Shutdown started. Waiting for graceful close. | 2017-10-06 16:21:34 CQG WebSocket socket (7) | Socket gracefully closed by remote side. | 2017-10-06 16:21:34 CQG WebSocket socket (7) | Closed. | 2017-10-06 16:21:34 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-10-06 16:21:37 CQG WebSocket | Connecting to WebSocket server. | 2017-10-06 16:21:37 CQG WebSocket socket (10) | Creating socket. Using TLS 1.2. | 2017-10-06 16:21:37 CQG WebSocket socket (10) | Connecting to IP: 208.48.16.32. | 2017-10-06 16:21:37 CQG WebSocket | Opening WebSocket. | 2017-10-06 16:21:37 CQG WebSocket | Sending WebSocket handshake. | 2017-10-06 16:21:37 CQG WebSocket | Received WebSocket handshake acknowledgment. | 2017-10-06 16:21:37 CQG WebSocket | Web socket state is now open. | 2017-10-06 16:21:37 CQG WebAPI | WebSocket connected. | 2017-10-06 16:21:37 CQG WebAPI | Sending market data logon message. | 2017-10-06 16:21:37 CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2017-10-06 16:21:43 * CQG WebSocket socket (10) | Adding bytes from final send buffer from buffered socket: 8 | 2017-10-06 16:21:43 CQG WebSocket socket (10) | Initiating close of socket by core. | 2017-10-06 16:21:43 CQG WebSocket | WebSocket closed. | 2017-10-06 16:21:43 CQG WebAPI | WebSocket closed. | 2017-10-06 16:21:43 CQG WebSocket socket (10) | Sending bytes from final send buffer: 8 | 2017-10-06 16:21:43 CQG WebSocket socket (10) | Write in progress. Shutdown being delayed. | 2017-10-06 16:21:43 CQG WebAPI | Disconnected. | 2017-10-06 16:21:43 CQG WebSocket socket (10) | Write has completed. Shutdown being performed. | 2017-10-06 16:21:43 CQG WebSocket socket (10) | Shutdown started. Waiting for graceful close. | 2017-10-06 16:21:43 CQG WebSocket socket (10) | Socket gracefully closed by remote side. | 2017-10-06 16:21:43 CQG WebSocket socket (10) | Closed. | 2017-10-06 16:21:43 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-10-06 16:21:51 CQG WebSocket | Connecting to WebSocket server. | 2017-10-06 16:21:51 CQG WebSocket socket (11) | Creating socket. Using TLS 1.2. | 2017-10-06 16:21:51 CQG WebSocket socket (11) | Connecting to IP: 208.48.16.32. | 2017-10-06 16:21:51 CQG WebSocket | Opening WebSocket. | 2017-10-06 16:21:51 CQG WebSocket | Sending WebSocket handshake. | 2017-10-06 16:21:51 CQG WebSocket | Received WebSocket handshake acknowledgment. | 2017-10-06 16:21:51 CQG WebSocket | Web socket state is now open. | 2017-10-06 16:21:51 CQG WebAPI | WebSocket connected. | 2017-10-06 16:21:51 CQG WebAPI | Sending market data logon message. | 2017-10-06 16:21:51 CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2017-10-06 16:21:59 * CQG WebSocket socket (11) | Adding bytes from final send buffer from buffered socket: 8 | 2017-10-06 16:21:59 CQG WebSocket socket (11) | Initiating close of socket by core. | 2017-10-06 16:21:59 CQG WebSocket | WebSocket closed. | 2017-10-06 16:21:59 CQG WebAPI | WebSocket closed. | 2017-10-06 16:21:59 CQG WebSocket socket (11) | Sending bytes from final send buffer: 8 | 2017-10-06 16:21:59 CQG WebAPI | Disconnected. | 2017-10-06 16:21:59 CQG WebSocket socket (11) | Write in progress. Shutdown being delayed. | 2017-10-06 16:21:59 CQG WebSocket socket (11) | Write has completed. Shutdown being performed. | 2017-10-06 16:21:59 CQG WebSocket socket (11) | Shutdown started. Waiting for graceful close. | 2017-10-06 16:21:59 CQG WebSocket socket (11) | Socket gracefully closed by remote side. | 2017-10-06 16:22:00 CQG WebSocket socket (11) | Closed. | 2017-10-06 16:22:00 |
| [2017-10-06 21:47:55] |
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We do see a successful connection at the top of this Message Log but the connection was closed by CQG and it is now indicating this: CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2017-10-06 16:21:59 *
Contact your broker for further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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