Support Board
Date/Time: Thu, 16 Jan 2025 10:44:45 +0000
[Locked] - my activation
View Count: 4405
| [2017-10-04 17:42:28] |
| User798034 - Posts: 41 |
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Hi I activated package 3 and for tick data I think i need package 5 I have some credit can you upgrade from 3 to 5 please ? Please turn off reoccurence. |
| [2017-10-04 18:23:14] |
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Tick by tick data is available with service package 3. However, you need to follow the instructions here: Tick by Tick Data Configuration We also do see your Sierra Chart current service package is 5. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-04 19:08:04] |
| User798034 - Posts: 41 |
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So i Have tick data purchased ? what is difference between package 3 and 5 then |
| [2017-10-04 19:13:40] |
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Both Sierra Chart Service Packages include historical tick by tick data. The differences are explained on this page: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-04 19:38:47] |
| User798034 - Posts: 41 |
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I need numbers bars. so Can you upgrade to 5 pelase?
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| [2017-10-04 19:45:43] |
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Your Sierra Chart service package is already on service package 5. Follow the instructions here: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-05 13:43:35] |
| User798034 - Posts: 41 |
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I am not getting any data today. What about time setting or what is the reason
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| [2017-10-05 18:04:26] |
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Those are futures symbols. If you want real-time futures data, then refer to: http://www.sierrachart.com/index.php?page=doc/FuturesData.php Also update Sierra Chart to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-06 05:46:15] |
| User798034 - Posts: 41 |
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But I have sewrvice pack 5 already. I have paied service.
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| [2017-10-06 06:08:14] |
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The subject of real-time futures data is discussed here: http://www.sierrachart.com/index.php?page=doc/FuturesData.php Who is your futures broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-06 07:43:30] |
| User798034 - Posts: 41 |
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My provider is for now SC data ALL services. one more question: how can I remove this (see attach) |
 Untitled.png / V - Attached On 2017-10-06 07:42:10 UTC - Size: 6.64 KB - 299 views |
| [2017-10-06 16:48:01] |
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Using SC Data -All Services without subscribing to the Sierra Chart Exchange Data Feed and without paying the required exchange fees, you are not going to receive real-time futures data. Look at the alternative to futures data: https://www.sierrachart.com/index.php?page=doc/SCRealTimeFOREX.php#FuturesAlternative You need to remove the checkmark from and disable this option: Trade Menu: Trading Chart DOM On (Trade menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-06 16:48:53
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| [2017-10-06 17:57:48] |
| User798034 - Posts: 41 |
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ok I want live data NQ What I have to additional purchase. Now I have service pack 5. What else is needed for how much |
| [2017-10-06 17:58:51] |
| User798034 - Posts: 41 |
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what is spread on NAS100 ? 0? or I have to ask my broker ?
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| [2017-10-06 18:09:03] |
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ok I want live data NQ
What I have to additional purchase. Now I have service pack 5. What else is needed for how much We have answered your question again and again. In regards to real-time futures data, refer to this page: http://www.sierrachart.com/index.php?page=doc/FuturesData.php Read that page! In its entirety! You are not going to get any further answers out of us on that subject. The page has everything you need to know. Also refer to: About Real-time Futures Data We are not going to be nice about this. It is your responsibility to understand this subject and it is well documented. what is spread on NAS100 ? 0? or I have to ask my broker ? You can tell just by looking at the bid and ask prices. It sounds like you do not even have a broker.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-06 18:10:34
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| [2017-10-06 18:24:11] |
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You can see easily the Bid and Ask prices for the chart through Window >> Current Quote Window: Window, CB and CW Menus: Current Quote Window (Window) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-06 18:26:38] |
| infpz - Posts: 826 |
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Sir, it sounds like you might need a little more direct support. Please contact me - my name is Patrick Zielbauer, and we actively use and support Sierra Chart. We also have a discount we can offer. Many of our clients pay nothing for Sierra. Our support for SC is evidenced by our YouTube page: https://www.youtube.com/channel/UCTkRaOyMyhAYyVFs1EEXMGw?view_as=subscriber Please contact me directly or contact our office and ask for Patrick. pz@infinityfutures.com |
| [2017-10-06 18:30:12] |
| User798034 - Posts: 41 |
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see the current status. I mapped data for live account@ Gain futures |
| Untitled.png / V - Attached On 2017-10-06 18:30:04 UTC - Size: 42.54 KB - 292 views |
| [2017-10-06 19:33:01] |
| User798034 - Posts: 41 |
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ok got it so its this to have live stream data https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures correct? Last question: what are symbols for Emini down, Emini Russell? |
| [2017-10-06 19:39:15] |
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OK so based upon post #18, we see that you have a Gain Capital account, but the futures symbols are not authorized. In this particular case, refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#DataFeedNotEntitled ok got it so its this to have live stream data Only if you do not have a supported futures trading account but you do. So you do not need to pay extra for the data feed.https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures correct? what are symbols for Emini down, Emini Russell? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-06 19:40:11
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| [2017-10-07 13:35:33] |
| User798034 - Posts: 41 |
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ok I mapped Gain futures live account to sierra. I can find symbol NQZ7 but live stream is not working. only history data. When I change to NAS 100 I see live stream data. Please advise how can I see live stream data for NQ. You are saying I dont need additional service here https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures. So what I need to do. thanks. |
| [2017-10-08 01:19:20] |
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You need to contact Gain Capital and have them authorize your account for real-time CME futures data. This is explained here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#DataFeedNotEntitled Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-10 13:19:25] |
| User798034 - Posts: 41 |
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OK done. TEST for live account successful TEST for Sim/demo account unsuccessful (Please see attachment) -GAIN checked and said settings are ok. Referred to contact sierra support. Can you check why I cannot to connect to demo? |
| Attachment Deleted. |
| [2017-10-10 15:59:18] |
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Your are getting the following from Gain: This software is not permitted to logon
Refer to step #12 here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions Sierra Chart Support |
| [2017-10-12 16:08:11] |
| User798034 - Posts: 41 |
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I mapped live account to sierra. Stil sim mode. how can I fixed ? Please see attached, I followed https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions and http://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php I cannot switch from sim to my E.. |
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