Support Board
Date/Time: Thu, 16 Jan 2025 04:40:30 +0000
please problem with the hour and me tpo charts
View Count: 1078
| [2017-10-02 21:07:12] |
| User739781 - Posts: 1 |
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Reading Internal Order ID file. | 2017-10-02 18:55:50 Reading Trade Orders file. | 2017-10-02 18:55:50 Reading Trade Positions file. | 2017-10-02 18:55:50 Listening on UDP port 22903. | 2017-10-02 18:55:50 Software version: 1615 | 2017-10-02 18:55:50 Usage end date: 2017-10-31 | 2017-10-02 18:55:50 Enabled for: Advanced Features. | 2017-10-02 18:55:50 Enabled for: Advanced Features 2. | 2017-10-02 18:55:50 Enabled for: Sierra Chart Historical Data Service. | 2017-10-02 18:55:50 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-02 18:55:50 Current selected Data/Trading service: Interactive Brokers | 2017-10-02 18:55:50 Chart Update Interval: 500 | 2017-10-02 18:55:50 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-10-02 18:55:50 2017-10-02 15:55:54 Local computer time | 2017-10-02 18:55:50 2017-10-02 22:55:54 Local computer time in UTC | 2017-10-02 18:55:50 2017-10-02 18:55:54 Local computer time in SC Time Zone | 2017-10-02 18:55:50 2017-10-02 19:56:13 Server time in UTC | 2017-10-02 18:55:50 Local computer UTC time and Server UTC time difference: 10780 seconds. | 2017-10-02 18:55:50 Notice: Your computer's clock is off by 10780 seconds. For help with this, press the 'Send for Analysis' button. | 2017-10-02 18:55:50 Program path: C:\SierraChart\ | 2017-10-02 18:55:50 Data Files path: C:\SierraChart\Data\ | 2017-10-02 18:55:50 OS Version Number: 10.0 | 2017-10-02 18:55:50 Locale Setting: C | 2017-10-02 18:55:50 Checking for new symbol settings for service code ib | 2017-10-02 18:55:50 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-10-02 18:55:50 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-10-02 18:55:50 Requesting symbol settings for service code ib. Overwrite = on. | 2017-10-02 18:55:50 Received 5 login tokens. | 2017-10-02 18:55:50 Symbol settings received. | 2017-10-02 18:55:55 Processed 1259 symbol settings. | 2017-10-02 18:55:55 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-10-02 18:55:56 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-10-02 18:55:56 HTTP connection to www.sierrachart.com:80 (6) | Creating socket. | 2017-10-02 18:55:58 HTTP connection to www.sierrachart.com:80 (6) | Connecting to IP: 204.15.192.108. | 2017-10-02 18:55:58 Received Date-time from server. Delay adjusted UTC Date-time: 2017-10-02 19:56:19.109. Round-trip delay: 00:00:00.069 | 2017-10-02 18:55:59 Error setting the system Date-time. Windows error code 1314: A required privilege is not held by the client. | 2017-10-02 18:55:59 * Notice: Your computer's clock is off by 10780 seconds. For help with this date-time issue, press the Send for Analysis button. | 2017-10-02 18:55:59 * HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-10-02 18:55:59 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-10-02 18:55:59 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-10-02 18:55:59 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-02 18:55:59 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-10-02 18:55:59 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-10-02 18:56:00 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-10-02 18:56:00 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-10-02 18:56:00 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-02 18:56:00 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-10-02 18:56:00 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-10-02 18:56:01 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-10-02 18:56:01 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-10-02 18:56:01 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-02 18:56:01 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-10-02 18:56:01 HTTP connection to www.sierrachart.com:80 (6) | Socket gracefully closed by remote side. | 2017-10-02 18:56:04 HTTP connection to www.sierrachart.com:80 (6) | Received socket Close event. | 2017-10-02 18:56:04 HTTP connection to www.sierrachart.com:80 (6) | Initiating close of socket by core. | 2017-10-02 18:56:04 HTTP connection to www.sierrachart.com:80 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-02 18:56:04 HTTP connection to www.sierrachart.com:80 (6) | Closed. | 2017-10-02 18:56:04 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2017-10-02 18:56:04 Starting TWS auto-login thread. | 2017-10-02 18:56:04 Socket (7) | Creating socket. | 2017-10-02 18:56:04 Socket (7) | Connecting to IP: 127.0.0.1. | 2017-10-02 18:56:04 TWS auto-login thread ending. | 2017-10-02 18:56:04 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2017-10-02 18:56:04 Interactive Brokers | TWS server version: 76 | 2017-10-02 18:56:04 Interactive Brokers | Connected. Waiting for account information. | 2017-10-02 18:56:04 IB Account information received. | 2017-10-02 18:56:04 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-10-02 18:56:04 Interactive Brokers | Connected to Live account. | 2017-10-02 18:56:04 Interactive Brokers | Year-Month last connected to Live account: 2017-10 | 2017-10-02 18:56:04 Interactive Brokers | Connected to data and trading server. | 2017-10-02 18:56:04 Next valid order ID: 1 | 2017-10-02 18:56:04 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2017-10-02 18:56:04 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2017-10-02 18:56:04 Next valid order ID: 1 | 2017-10-02 18:56:04 IB Account information received. | 2017-10-02 18:56:04 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-10-02 18:56:04 Interactive Brokers | Connected to Live account. | 2017-10-02 18:56:04 Interactive Brokers | Year-Month last connected to Live account: 2017-10 | 2017-10-02 18:56:04 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U190* | 2017-10-02 18:56:09 Interactive Brokers | Received Trade Positions download end message for account U190* | 2017-10-02 18:56:09 ES-201712-GLOBEX [CB] 5 Min #1 | Reloading chart. | 2017-10-02 19:04:01 ES-201712-GLOBEX [CB] 1 Day #2 | Reloading chart. | 2017-10-02 19:04:01 ES-201712-GLOBEX [CB] 30 Min #3 | Reloading chart. | 2017-10-02 19:04:01 ES-201712-GLOBEX [CB] #5 | Reloading chart. | 2017-10-02 19:04:01 ES-201712-GLOBEX [CB] 5 Min #6 | Reloading chart. | 2017-10-02 19:04:01 ES-201712-GLOBEX [CB] 15 Min #7 | Reloading chart. | 2017-10-02 19:04:01 ES-201712-GLOBEX #4 | Reloading chart. | 2017-10-02 19:04:01 Interactive Brokers | Starting real-time market data updates for: ES-201712-GLOBEX. ID: 1 | 2017-10-02 19:04:02 Interactive Brokers | Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 201712, Exchange: GLOBEX, Primary Exchange: , Currency: , Multiplier: | 2017-10-02 19:04:02 Interactive Brokers | Requesting security definition data for: ES-201712-GLOBEX. ID: 1 | 2017-10-02 19:04:02 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES-201712-GLOBEX | 2017-10-02 19:04:02 Intraday data recording state for symbol ES-201712-GLOBEX is set to download 'Pending'. | 2017-10-02 19:04:02 Delaying start of download for ES-201712-GLOBEX | 2017-10-02 19:04:02 Delaying start of download for ES-201712-GLOBEX | 2017-10-02 19:04:03 Requesting market depth updates for: ES-201712-GLOBEX if supported. | 2017-10-02 19:04:05 HD Request # 2 | Downloading Intraday chart data for ES-201712-GLOBEX to the file ES-201712-GLOBEX.scid. Service: cme | 2017-10-02 19:04:07 HD Request # 2 | Download start date-time: 2017-10-02 14:02:03.000 | 2017-10-02 19:04:07 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-10-02 19:04:07 Socket (9) | Creating socket. | 2017-10-02 19:04:07 Socket (9) | Connecting to IP: 8.18.161.133. | 2017-10-02 19:04:07 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-10-02 19:04:07 HD Request # 2 | Sending historical data logon request message. | 2017-10-02 19:04:07 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-10-02 14:02:03. Record interval: 0. Symbol: ESZ17 | 2017-10-02 19:04:07 HD Request # 2 | Decompressing data. | 2017-10-02 19:04:07 HD Request # 2 | Receiving Intraday data for ES-201712-GLOBEX starting at 2017-10-02 14:02:03 | 2017-10-02 19:04:07 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-10-02 14:02:03 | 2017-10-02 19:04:07 Socket (9) | Initiating close of socket by core. | 2017-10-02 19:04:07 Historical data download thread signaled to stop. | 2017-10-02 19:04:07 Socket (9) | Shutdown started. Waiting for graceful close. | 2017-10-02 19:04:07 HD Request # 2 | Received 39351 records from 2017-10-02 14:02:03 to 2017-10-02 15:54:27 (112.4 minutes) and wrote 39344 records for ES-201712-GLOBEX | 2017-10-02 19:04:07 HD Request # 2 | Intraday download COMPLETE for ES-201712-GLOBEX. Completion time: 1s. Unique request ID: 1 | 2017-10-02 19:04:07 Removed historical data download ID 1 | 2017-10-02 19:04:07 Real-time Intraday chart data file updates started for ES-201712-GLOBEX | 2017-10-02 19:04:07 Intraday chart data file opened for ES-201712-GLOBEX | 2017-10-02 19:04:07 Interactive Brokers | Using primary service for historical data for ES-201712-GLOBEX | 2017-10-02 19:04:07 Intraday data recording state for symbol ES-201712-GLOBEX is set to download 'Pending'. | 2017-10-02 19:04:07 HD Request # 3 | Downloading Intraday chart data for ES-201712-GLOBEX to the file ES-201712-GLOBEX.scid. Service: ib | 2017-10-02 19:04:07 HD Request # 3 | Download start date-time: 2017-10-02 15:54:27.000 | 2017-10-02 19:04:07 HD Request # 3 | Requesting a total of 0 days and 16180 seconds. | 2017-10-02 19:04:07 HD Request # 3 | IB Backfill - Seconds requested: 16180. Seconds Remaining: 0. | 2017-10-02 19:04:07 HD Request # 3 | Requesting 16180 Seconds of data at 30 secs with ending date-time at 2017-10-02 20:14:07 for ES-201712-GLOBEX. PriceType: TRADES | 2017-10-02 19:04:07 Socket (9) | Socket gracefully closed by remote side. | 2017-10-02 19:04:08 Socket (9) | Closed. | 2017-10-02 19:04:08 HD Request # 3 | Processing historical data message from TWS | 2017-10-02 19:04:08 HD Request # 3 | Receiving Intraday data for ES-201712-GLOBEX starting at 2017-10-02 15:44:30 | 2017-10-02 19:04:08 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-10-02 15:54:30 | 2017-10-02 19:04:08 HD Request # 3 | Received 191 records and wrote 20 records from 2017-10-02 14:29:00 to 2017-10-02 16:04:00. | 2017-10-02 19:04:08 HD Request # 3 | Received 191 records from 2017-10-02 15:44:30 to 2017-10-02 16:04:00 (19.5 minutes) and wrote 20 records for ES-201712-GLOBEX | 2017-10-02 19:04:08 HD Request # 3 | Intraday download COMPLETE for ES-201712-GLOBEX. Completion time: 0s. Unique request ID: 2 | 2017-10-02 19:04:08 Removed historical data download ID 2 | 2017-10-02 19:04:08 Real-time Intraday chart data file updates started for ES-201712-GLOBEX | 2017-10-02 19:04:08 Intraday chart data file opened for ES-201712-GLOBEX | 2017-10-02 19:04:08 Opened cached Intraday file: C:\SierraChart\Data\ES-201712-GLOBEX.scid | 2017-10-02 19:04:15 ES-201712-GLOBEX [CB] 1 Min #1 | Reloading chart. | 2017-10-02 19:51:18 ES-201712-GLOBEX [CB] 5 Min #1 | Reloading chart. | 2017-10-02 19:52:41 HTTP connection to www.sierrachart.com:80 (21) | Creating socket. | 2017-10-02 19:55:59 HTTP connection to www.sierrachart.com:80 (21) | Connecting to IP: 204.15.192.108. | 2017-10-02 19:55:59 Received Date-time from server. Delay adjusted UTC Date-time: 2017-10-02 20:56:19.140. Round-trip delay: 00:00:00.073 | 2017-10-02 19:55:59 Error setting the system Date-time. Windows error code 1314: A required privilege is not held by the client. | 2017-10-02 19:55:59 * Notice: Your computer's clock is off by 10780 seconds. For help with this date-time issue, press the Send for Analysis button. | 2017-10-02 19:55:59 * HTTP connection to www.sierrachart.com:80 (21) | Socket gracefully closed by remote side. | 2017-10-02 19:56:04 HTTP connection to www.sierrachart.com:80 (21) | Received socket Close event. | 2017-10-02 19:56:04 HTTP connection to www.sierrachart.com:80 (21) | Initiating close of socket by core. | 2017-10-02 19:56:04 HTTP connection to www.sierrachart.com:80 (21) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-02 19:56:04 HTTP connection to www.sierrachart.com:80 (21) | Closed. | 2017-10-02 19:56:04 |
| [2017-10-02 22:31:58] |
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From this log we can tell that your computer's clock is not set accurately: Notice: Your computer's clock is off by 10780 seconds. For help with this, press the 'Send for Analysis' button. | 2017-10-02 18:55:50 Refer to help topic 38: Http://www.sierrachart.com/index.php?page=doc/helpdetails38.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-02 23:08:16] |
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Disregard the link in the prior post. This is the particular section you need to follow: http://www.sierrachart.com/index.php?page=doc/GlobalSettingsMenu.html#SetSystemDateTimeFromServer You will need to run Sierra Chart with Administrator level access as explained in that section due to the error you are receiving: Error setting the system Date-time. Windows error code 1314: A required privilege is not held by the client. | 2017-10-02 18:55:59 *
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-02 23:09:59
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