Support Board
Date/Time: Thu, 16 Jan 2025 04:47:10 +0000
Historical chart showing different Low from intraday charts/cmegroup.com
View Count: 1062
| [2017-09-28 19:24:28] |
| User727245 - Posts: 29 |
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I'm using v1615/CTS T4 Fix. On my daily chart for GC December contract, Low for Aug 25, 2017 is 1278.5 However, on my intraday charts and the daily chart on cmegroup.com, the low for the same date is 1281.3. What's odd is that the difference exists only for this particular date. The Open/High/Close prices are exactly the same. All the other High/Low data that I was able to check show no discrepancy between intraday charts and daily chart. I'm using "Continuous Contract: None" setting in the chart settings for both. I've tried "delete and download data" and updating symbol settings to no avail. Is your chart showing this too? How can I fix this? |
| [2017-09-29 02:48:09] |
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We need to let our data provider know about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-04 22:34:24] |
| User727245 - Posts: 29 |
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Have you heard back from your data provider? Is the Low for Aug 25 still at 1278.5 on your chart, too? |
| [2017-10-05 00:21:38] |
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We checked and the message to them apparently did not get sent out. We apologize for that. We are doing this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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