Support Board
Date/Time: Wed, 15 Jan 2025 22:48:36 +0000
Tick chart issue for a specific contract
View Count: 871
| [2017-09-14 01:10:55] |
| User521791 - Posts: 12 |
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I'm seeing abnormal candles in this specific contract. All my other charts with the same settings are showing fine, the data service settings for intraday data storage is at 1 tick. I tried to delete and re-download all data. Is there anything else I should do?
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| [2017-09-14 03:03:31] |
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You need to follow through the instructions here: Tick by Tick Data Configuration Make sure you fully re-download the data in the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-14 03:21:42] |
| User521791 - Posts: 12 |
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Hello, I followed the instructions but the data still isn't tick data. The problem is only for this symbol for this expiry. All my other charts are showing tick data correctly.
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| SierraChart_2017-09-14_10-16-11.png / V - Attached On 2017-09-14 03:20:46 UTC - Size: 25.18 KB - 281 views |
| [2017-09-14 05:09:10] |
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We realize you are looking at an expired futures contract at that point in time. You need to change your service package to 5 for tick by tick data: To change your Sierra Chart service package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on "Change Service Package". The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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